Multichannel Deployment | Real-Time Analytics | AI Assisted Insights  

Faster Customer Feedback
with Multichannel Surveys

Customer surveys that get done in a snap.
On WhatsApp, Facebook, Instagram Messenger, Emails & Chatbots

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Way To Improve Customer Feedback : Make It Effortless

Don’t make your customers open their emails, read it, click on a link, and go to a browser page just to answer your feedback survey. Merren helps you cut straight to the chase. Merren deploys surveys on modern channels like WhatsApp, Facebook and Instagram Messenger, Dynamic AMP Emails, Chatbots etc to reach customers where they are, and collect feedback in real time in a manner that your customers would love. Result? Our customer have seen 3-10x increase in customer feedback

Customer Feedback made Simple, Fast, Efficient

Create fast customer surveys, deploy it via multiple channels and analyze it with one click.

1. Create

Use our AI survey builder to build your surveys in seconds. Or use our powerful yet intuitive interface to sit it up

2. Deploy

Host your survey and deploy through WhastApp, Facebook and Instagram Messenger, Dynamic Emails and Chatbots

3. Collect & Analyze

Reach your customers by deploying manually or automatically via your CRM. Use Merren’s panel to find responses beyond your customer base. Analyze your data with real-time analytics. Leverage the power of AI for generating insights

Features

Build Multichannel Surveys

Create surveys across multiple channels to reach your target audience effectively.

Interactive Channels

Engage customers through their preferred communication channels, including online chatbots, Facebook messenger, WhatsApp, and AMP email.

Capture Metrics

Launch CSAT, CES and NPS customer
satisfaction surveys on multiple channels.

Customizable templates

Fasttrack your survey using ready to use
templates. You can customize them as per goals

Share customer feedback surveys via multichannel approach
Choose from 70+ survey languages and capture customer feedback globally with Merren.

Localize in 100+ Different Languages Automatically

Expand your reach globally with automated
language localization.

Translate surveys faster

Use our quick translation feature and make your
surveys accessible and relevant to diverse audiences.

Automatic translation

Merren supports over 100+ languages. Use our
automatic translation and prevent any manual errors.

Integrate with Your CRM And Other Existing Tools

Seamlessly integrate Merren with your CRM and other existing tools to streamline your workflow.

Faster workflow

Combine customer feedback data with customer information for a comprehensive understanding of your audience.

Create survey incentives

Create personalized incentives for your respondents. Integrate the reward systems with Merren and deploy it during select customer feedback protocols.

Integrate with your CRM tools for a faster workflow.
Analyze survey responses and get in-depth insights in one click.

Capture Real-Time Data

Gain real-time insights into customer feedback
and preferences.

Close feedback-loop

Merren captures and delivers data instantly, enabling you to make informed decisions and take prompt action.

Track word cloud

Capture qualitative data with Merren’s word cloud. Understand emotions, gaps and customer needs with this feature.

Trend-tracking

Track live campaigns over hours, days or even weeks. Segregate response rates based on filters and collect campaign data as it comes.

Incentivize Responses

Encourage survey participation by offering incentives to respondents. Incentives can range from rewards, discounts, or exclusive offers, driving higher response rates and valuable insights for your business.

Bring high response rate with survey incentives and rewards with our integrations.

Features

Build Multichannel Surveys

Create surveys across multiple channels to reach
your target audience effectively.

Interactive Channels

Engage customers through their preferred communication
channels, including online chatbots, Facebook messenger,
WhatsApp, and AMP email.

Capture Metrics

Launch CSAT, CES and NPS customer
satisfaction surveys on multiple channels.

Customizable templates

Fasttrack your survey using ready to use
templates. You can customize them as per goals

Share customer feedback surveys via multichannel approach
Choose from 70+ survey languages and capture customer feedback globally with Merren.

Localize in 100+ Different
Languages Automatically

Expand your reach globally with automated
language localization.

Translate surveys faster

Use our quick translation feature and make your
surveys accessible and relevant to diverse audiences.

Automatic translation

Merren supports over 100+ languages. Use our
automatic translation and prevent any manual errors.

Integrate with Your CRM And
Other Existing Tools

Seamlessly integrate Merren with your CRM and other
existing tools to streamline your workflow.

Faster workflow

Combine customer feedback data with customer information for a comprehensive understanding of your audience.

Create survey incentives

Create personalized incentives for your respondents.
Integrate the reward systems with Merren and deploy
it during select customer feedback protocols.

Integrate with your CRM tools for a faster workflow.
Analyze survey responses and get in-depth insights in one click.

Capture Real-Time Data

Gain real-time insights into customer feedback
and preferences.

Close feedback-loop

Merren captures and delivers data instantly, enabling you to make informed decisions and take prompt action.

Track word cloud

Capture qualitative data with Merren’s word cloud. Understand emotions, gaps and customer needs with this feature.

Trend-tracking

Track live campaigns over hours, days or even weeks. Segregate response rates based on filters and collect campaign data as it comes.

Incentivize Responses

Encourage survey participation by offering incentives to respondents. Incentives can range from rewards, discounts, or exclusive offers, driving higher response rates and valuable insights for your business.

Bring high response rate with survey incentives and rewards with our integrations.

How Merren Helps In Capturing Customer Feedback

Merren catches your valued customers at a pivotal moment, through an easy platform that they use every day, to capture their feedback. Know their preferences and intent, understand their priorities and behavior to transform your business initiatives.

Incomparable reach

We reach as wide a sample size as possible, on the back of easy messaging apps that they love. You can even send recorded questions and messages to an audience that cannot read.

Better completion rates

First, instead of unwieldy formats, the surveys are hosted on apps that customers are very comfortable with. Second, our conversational survey format ensures swifter, better responses.

Incredibly cost-effective

Because it uses simple tech, Merren is light on the pocket, allowing more companies to make it work. No time-consuming online meets or expensive face-to-face surveys.

Insights to act on

Powered by data analytics, the survey delivers rich customer views and actionable insights. It helps in product development, creating better product-market fits and business outcomes. 

Milestones reached with conversational surveys

100,000 +
Respondents Reached
500 +
Surveys Delivered
100 +
Brands Serviced

Channels

WhatsApp logo
Facebook messenger logo
Google AMP logo
HTML email logo
Merren chatbot logo
Merren texts logo
Merren SMS/RCS logo

Built for your industry. Built for the best experiences.

FMCG Industry

FMCG

Media Industry

Media

Automotive Industry

Automotive

BFSI Industry

BFSI

Beauty And Health Industry

Beauty and Health

Pharma and Wellness Industry

Pharma and Wellness

Events Industry

Events

D2C Industry

D2C

Brands driving growth with us. Will you be next?

Emami logo
We are glad we met Merren!

Our requirement was to reach to the lower end of the socio-economic class and because Merren runs on WhatsApp it was just the perfect tool for it. It pushes the client to be sharp and yields quality output. Affordable cost coupled with quick turnaround time this was a show stealer!

AGM-CMI
Emami Ltd.


Zee logo
Merren has added tremendous value.

We extended our Merren subscription because it has added tremendous value by running quick tests amongst our audience across India.



Vice President, Consumer Insights
Zee Entertainment Enterprises


Valvoline logo
Merren has helped us collect feedback.

Merren has helped us collect feedback from mechanics, who are notoriously hard to reach and get responses from.



Category Manager
Motorcycle Oil, Valvoline


The team is building a great tool.

It’s super easy to now collect surveys on WhatsApp and make business sense out of it.





Founder
Suprememinds.ai


A much needed and timely offering!

Agile and conversational. Hope more of enquiry instruments move towards such techniques.



Head, Consumer Insights
CEAT Tyres


Seniority logo
WE enjoyed working with MERREN – the tool and the team.

Our TG was primarily senior citizens. Using Merren helped us to reach out to them easily and seek their responses through a simple Whatsapp chat which might otherwise have not been possible.


Marketing Manager
Seniority.in


    See how Merren can work for you