AUTOMATE CUSTOMER FEEDBACK SURVEYS AND WORKFLOWS

Use Customer Experience (CX) automation to close feedback loops on your preferred survey channels. Assign priorities based on timelines and importance for a smooth workflow. Collect feedback and create a collaborative team that stays equipped to collect insights the smarter way.

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Use customer experience automation to close feedback loops with Merren.

100,000+ RESPONDENTS | 70+ LANGUAGES | 100+ MAJOR BRANDS | 8 INDUSTRIES | 7 SURVEY CHANNELS

Create customized customer surveys and automate it to trigger at touchpoints.

AUTOMATE WORKFLOWS AND TRIGGER SURVEYS

  • Create custom made questionnaires and automate it for certain touchpoints.
  • Use our pre-tested and pre-designed survey templates for a smarter market research protocol. 
  • Map the buyer journey from the first moment of truth till the post-purchase journey.Every metric adds up.
  • Deploy CES and CSAT surveys hands-free.
  • You can use the automation facility for AMP emails and SMS surveys as well.

OUR DASHBOARDS WILL AUTOMATICALLY POPULATE WITH RESPONDENT DATA

  • When it comes to collecting real time insights, trust our dashboards to display data as it appears.
  • Segregate data as per demographics, geographies and other important filters.
  • Find individual responses for an in-depth analysis. 
  • Download every individual multimedia content for market research and critical analysis.
  • Launch gentle respondent reminders when surveys go unanswered. A small nudge is all it takes.
Populate your CX dashboard with customer data using Merren automation.
Use Merren's reward integration and get a high response rate using survey rewards and incentives.

OPT FOR SURVEY INCENTIVES AND SHARE REWARDS TO ENCOURAGE PARTICIPATION

  • Using our reward integration, launch survey incentives to encourage people to share their honest feedback
  • Create your own incentive metrics and share it at the end of every feedback answered. 
  • Capture their moments of truth across touchpoints and bring fresh feedback to our dashboard.
  • Identify detractors and analyze word cloud feedback to prevent customer churn.
  • Identify promoters and create customized communication to convert them to brand loyalists.

AUTOMATED CUSTOMER FEEDBACK PROTOCOL FOR THE MODERN DAY MARKETER. TRY MERREN FOR FREE

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