Automate Customer Feedback Surveys And Workflows
Use Customer Experience (CX) automation to close feedback loops on your preferred survey channels. Assign priorities based on timelines and importance for a smooth workflow. Collect feedback and create a collaborative team that stays equipped to collect insights the smarter way.
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AUTOMATE WORKFLOWS AND TRIGGER SURVEYS
- Create custom made questionnaires and automate it for certain touchpoints.
- Use our pre-tested and pre-designed survey templates for a smarter market research protocol.
- Map the buyer journey from the first moment of truth till the post-purchase journey.Every metric adds up.
- Deploy CES and CSAT surveys hands-free.
- You can use the automation facility for AMP emails and SMS surveys as well.
Our Dashboards Will Automatically Populate With Respondent Data
- When it comes to collecting real time insights, trust our dashboards to display data as it appears.
- Segregate data as per demographics, geographies and other important filters.
- Find individual responses for an in-depth analysis.
- Download every individual multimedia content for market research and critical analysis.
- Launch gentle respondent reminders when surveys go unanswered. A small nudge is all it takes.
Opt For Survey Incentives And Share Rewards To Encourage Participation
- Using our reward integration, launch survey incentives to encourage people to share their honest feedback
- Create your own incentive metrics and share it at the end of every feedback answered.
- Capture their moments of truth across touchpoints and bring fresh feedback to our dashboard.
- Identify detractors and analyze word cloud feedback to prevent customer churn.
- Identify promoters and create customized communication to convert them to brand loyalists.