AUTOMATE CUSTOMER FEEDBACK SURVEYS AND WORKFLOWS
Use Customer Experience (CX) automation to close feedback loops on your preferred survey channels. Assign priorities based on timelines and importance for a smooth workflow. Collect feedback and create a collaborative team that stays equipped to collect insights the smarter way.
AUTOMATE CUSTOMER FEEDBACK SURVEYS AND WORKFLOWS
Use Customer Experience (CX) automation to close feedback loops on your preferred survey channels. Assign priorities based on timelines and importance for a smooth workflow. Collect feedback and create a collaborative team that stays equipped to collect insights the smarter way.
100,000+ RESPONDENTS | 70+ LANGUAGES | 100+ MAJOR BRANDS | 8 INDUSTRIES | 7 SURVEY CHANNELS
AUTOMATE WORKFLOWS AND TRIGGER SURVEYS
- Create custom made questionnaires and automate it for certain touchpoints.
- Use our pre-tested and pre-designed survey templates for a smarter market research protocol.
- Map the buyer journey from the first moment of truth till the post-purchase journey.Every metric adds up.
- Deploy CES and CSAT surveys hands-free.
- You can use the automation facility for AMP emails and SMS surveys as well.
OUR DASHBOARDS WILL AUTOMATICALLY POPULATE WITH RESPONDENT DATA
- When it comes to collecting real time insights, trust our
dashboards to display data as it appears. - Segregate data as per demographics, geographies and
other important filters. - Find individual responses for an in-depth analysis.
- Download every individual multimedia content for market
research and critical analysis. - Launch gentle respondent reminders when surveys go
unanswered. A small nudge is all it takes.
OPT FOR SURVEY INCENTIVES AND SHARE REWARDS TO ENCOURAGE PARTICIPATION
- Using our reward integration, launch survey incentives to encourage people to share their honest feedback
- Create your own incentive metrics and share it at the end of every feedback answered.
- Capture their moments of truth across touchpoints and bring fresh feedback to our dashboard.
- Identify detractors and analyze word cloud feedback to prevent customer churn.
- Identify promoters and create customized communication to convert them to brand loyalists.
AUTOMATE WORKFLOWS AND TRIGGER SURVEYS
- Create custom made questionnaires and automate it for certain touchpoints.
- Use our pre-tested and pre-designed survey templates for a smarter market research protocol.
- Map the buyer journey from the first moment of truth till the post-purchase journey.Every metric adds up.
- Deploy CES and CSAT surveys hands-free.
- You can use the automation facility for AMP emails and SMS surveys as well.
OUR DASHBOARDS WILL AUTOMATICALLY POPULATE WITH RESPONDENT DATA
- When it comes to collecting real time insights, trust our dashboards to display data as it appears.
- Segregate data as per demographics, geographies and other important filters.
- Find individual responses for an in-depth analysis.
- Download every individual multimedia content for market research and critical analysis.
- Launch gentle respondent reminders when surveys go unanswered. A small nudge is all it takes.
OPT FOR SURVEY INCENTIVES AND SHARE REWARDS TO ENCOURAGE PARTICIPATION
- Using our reward integration, launch survey incentives to encourage people to share their honest feedback
- Create your own incentive metrics and share it at the end of every feedback answered.
- Capture their moments of truth across touchpoints and bring fresh feedback to our dashboard.
- Identify detractors and analyze word cloud feedback to prevent customer churn.
- Identify promoters and create customized communication to convert them to brand loyalists.