Customer Satisfaction Survey
For SaaS industry

1. How would you rate your overall satisfaction with <Your Brand>? (MCQ-Single Selection)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

2. Which of the following features of <Your Brand>’s products/services do you appreciate the most? (MCQ-Multiple Selection)
□ User Interface/Experience
□ Functionality
□ Customer Support
□ Integration Capabilities
□ Pricing
□ Other (Please specify)

3. How likely are you to continue using <Your Brand> in the future? (MCQ-Single Selection)
○ Extremely Likely
○ Likely
○ Neutral
○ Unlikely
○ Extremely Unlikely

4. What improvements or additions would you like to see in <Your Brand>’s products/services? (MCQ-Multiple Selection)
□ More Features
□ Better Pricing Options
□ Enhanced Customer Support
□ Improved User Interface/Experience
□ Expanded Integration Options
□ Other (Please specify)

5. How often do you use <Your Brand>’s products/services? (MCQ-Single Selection)
○ Daily
○ Several Times a Week
○ Once a Week
○ Several Times a Month
○ Rarely/Never

6. What is the primary reason you chose <Your Brand>’s products/services? (MCQ-Single Selection)
○ Positive Reviews/Testimonials
○ Recommendation from a Friend/Colleague
○ Features/Functionalities
○ Pricing
○ Previous Experience with the Brand
○ Other (Please specify)

7. On a scale of 1-10, how likely are you to recommend <Your Brand> to others? (1 being not likely at all, 10 being extremely likely) (Rating-Scale)

8. Which aspect of <Your Brand>’s services/products do you find most valuable to your needs? (MCQ-Single Selection)
○ Ease of Use
○ Reliability
○ Flexibility/Customization
○ Innovation
○ Security Measures

9. What additional capabilities or services would you like to see offered by <Your Brand>? (Open-Ended)
Ans: ________________________________________

10. Demographic Information: (MCQ-Single Selection)
○ Age
○ Gender
○ Male
○ Female
○ Other
○ Occupation
○ Location