Customer Satisfaction Survey
For SaaS industry

Enhance your brand’s services with our customer satisfaction survey and assess user experiences, preferences, and suggestions for future improvements in the SaaS industry.

Customer Satisfaction Survey For SaaS industry

1. How would you rate your overall satisfaction with <Your Brand>? (MCQ-Single Selection)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

2. Which of the following features of <Your Brand>’s products/services do you appreciate the most? (MCQ-Multiple Selection)
□ User Interface/Experience
□ Functionality
□ Customer Support
□ Integration Capabilities
□ Pricing
□ Other (Please specify)

3. How likely are you to continue using <Your Brand> in the future? (MCQ-Single Selection)
○ Extremely Likely
○ Likely
○ Neutral
○ Unlikely
○ Extremely Unlikely

4. What improvements or additions would you like to see in <Your Brand>’s products/services? (MCQ-Multiple Selection)
□ More Features
□ Better Pricing Options
□ Enhanced Customer Support
□ Improved User Interface/Experience
□ Expanded Integration Options
□ Other (Please specify)

5. How often do you use <Your Brand>’s products/services? (MCQ-Single Selection)
○ Daily
○ Several Times a Week
○ Once a Week
○ Several Times a Month
○ Rarely/Never

6. What is the primary reason you chose <Your Brand>’s products/services? (MCQ-Single Selection)
○ Positive Reviews/Testimonials
○ Recommendation from a Friend/Colleague
○ Features/Functionalities
○ Pricing
○ Previous Experience with the Brand
○ Other (Please specify)

7. On a scale of 1-10, how likely are you to recommend <Your Brand> to others? (1 being not likely at all, 10 being extremely likely) (Rating-Scale)

8. Which aspect of <Your Brand>’s services/products do you find most valuable to your needs? (MCQ-Single Selection)
○ Ease of Use
○ Reliability
○ Flexibility/Customization
○ Innovation
○ Security Measures

9. What additional capabilities or services would you like to see offered by <Your Brand>? (Open-Ended)
Ans: ________________________________________

10. Demographic Information: (MCQ-Single Selection)
○ Age
○ Gender
○ Male
○ Female
○ Other
○ Occupation
○ Location