Modern Customer Feedback & Experience Mapping Tool for Banking & Insurance Industry
Most banks share a lifetime relation with their account holders. Spot touchpoints that deliver and those that don’t. Identify opportunities to upsell/ cross sell or to rectify a poor experience. Enable your clients to bank on you.
A highly responsive customer feedback system that can be automated. Stay on top on every customer journey in the omnichannel network.
Many banks still rely on outdated methods of customer feedback or worse, no feedback at all. In an industry where customer experience is the key differentiator, you simply cannot afford to not use Merren.
Create simple customer feedback surveys, automatically deploy them when necessary, and continuously track the CX.
Surveys are routed via secure yet highly responsive modern communication platforms like Whatsapp, Messenger from Meta, Chatbots, In-app surveys, Emails, SMS etc
QUALITY OF FEEDBACK DETERMINES QUALITY OF ACTION. BUILD A ROBUST FEEDBACK PIPELINE.
High Response Rate With Modern Communication Platforms
Use channels that your customers use. Choose from channels like WhatsApp, Facebook Messenger, Chatbots, Emails etc. Curate and instantly deploy surveys to bring maximum response.
Automate And Build A Continuous Mapping Process
Integrate survey campaigns with your CRM tool and automate the feedback process. Allow customers to be assured of security and seamless service by being on top of every customer satisfaction protocol.
Multilingual Support Across Every Feedback Campaign
No customer left behind. Use our one click translation feature to translate existing surveys into 100+ languages.
Simplify CX With Our Custom Built Dashboards
Banking systems generate a mass of client data. Analyze performances of each touchpoint which can help you create customized communication strategies. Apply specific filters to view certain parameters across customer journeys.
WANT TO OFFER LONG TERM ASSISTANCE TO YOUR CUSTOMERS ?
Augment the organizational value with a robust customer satisfaction tool by Merren. Explore our features with a 14 day free trial. This is where you conclude all your searches.
