Map Satisfaction Across The Customer Journey
Improve customer response rate to satisfaction by collecting feedback through channels like WhatsApp, Facebook Messenger, Chatbots, Dynamic Emails, SMS and RCS.
Brands that us
How Mapping Satisfaction Help Brands
Improve Customer Experience
Identify Points of Weaknesses Across Customer Journey
Measure the NPS, CSAT, CES or any other KPI across the customer journey. Identify areas of weaknesses along the journey. Detect and fix the service slippages early.
Manage Satisfaction At Individual Touchpoint Level
Zoom into the performance of each touchpoint. Keep track of reasons for customer ratings.
Track KPIs on city, branch, service personnel level.
Identify Opportunities and Threats At Customer Level
Keep track of customer satisfaction along the journey. Identify and address customers at risk of churning. Find upselling and cross-selling opportunities.
How Merren's modern approach works better
than outdated methods of mapping satisfactions
Reach Your Customers Via Medium Most Relevant To Them
Resolve customer queries or collect feedback via Whatsapp and Messenger. Use the medium that is easiest for your customers to respond
Customize Data Collection at Each Touch Point
Create customized survey flows for each customer touch point to capture the most relevant feedback.
Automate The Entire Flow Using The CRM
Trigger the flows automatically through your CRM to capture in-moment and in-context feedback.
Visualize Real-time Data Close To The Moment-of-Truth
Collected data can be segregated in the form of charts and bar graphs immediately as respondents are answering your surveys
End-to-End Customer Satisfaction Journey Mapping Tool
Dedicated Client Dashboard For All Projects
Merren’s simple-to-use creator portal gives an overview of all projects- published, closed and ready to be deployed. You can also view any surveys using filters as per date of publishing.
Use Readymade Templates to Create Conversational Surveys
Clients can use existing templates or create interactive surveys using our tools. Merren can also help build dynamic surveys which take inputs in rich media formats. You can request responses in the form of text, audio, video or PDF files.
Preview and Test Surveys Before Deploying
Create conversational surveys from our templates and publish them. View the analytics from all published surveys in real time. Clients can build and edit demo surveys and test them on messaging applications before deploying.
Identify Multiple Touchpoint on Journey Dashboard
Merren’s robust system can identify multiple touchpoints across customer mapping journey across platforms. Using the data, clients can monitor the graphs, read customer reviews and create strategies to close any feedback loop. Clients can view every analytics in real-time.
Brands Driving Growth With Us. Will You Be Next?
We are glad we met Merren !
Our requirement was to reach to the lower end of the socio-economic class and because Merren runs on WhatsApp it was just the perfect tool for it. It pushes the client to be sharp and yields quality output. Affordable cost coupled with quick turnaround time this was a show stealer!
Merren has added tremendous value.
We extended our Merren subscription because it has added tremendous value by running quick tests amongst our audience across India
Merren has helped us collect feedback.
Merren has helped us collect feecback from mechanics,who are notoriously hard to reach and get responses from.
A much needed and timely offering !
A much needed and timely offering! Agile and conversational. Hope more of enquiry instruments move towards such techniques
The team is building a great tool.
@MerrenIO the team is building a great tool. It’s super easy to now collect surveys on WhatsApp and make business sense out of it
We enjoyed working with MERREN - the tool and the team
Our TG was primarily senior citizens. Using MERREN helped us to reach out to them easily and seek their responses through a simple Whatsapp chat which might otherwise have not been possible. WE enjoyed working with MERREN – the tool and the team
Merren is a consumer survey solution that uses popular messaging apps that customers are already comfortable with, to run fully-automated surveys that get live-time feedback. Because real feedback = high-value solutions that drive your growth
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