Map Satisfaction Across The Customer Journey

Improve customer response rate to satisfaction by collecting feedback through channels like WhatsApp, Facebook Messenger, Chatbots, Dynamic Emails, SMS and RCS.

Brands that us

Loreal logo
Onecard logo

How Mapping Satisfaction Help Brands
Improve Customer Experience

Identify Points of Weaknesses Across Customer Journey

Measure the NPS, CSAT, CES or any other KPI across the customer journey. Identify areas of weaknesses along the journey. Detect and fix the service slippages early.

Manage Satisfaction At Individual Touchpoint Level

Zoom into the performance of each touchpoint. Keep track of reasons for customer ratings. Track KPIs on city, branch, service personnel level.

Identify Opportunities and Threats At Customer Level

Keep track of customer satisfaction along the journey. Identify and address customers at risk of churning. Find upselling and cross-selling opportunities.

How Merren's modern approach works better
than outdated methods of mapping satisfactions

Reach Your Customers Via Medium Most Relevant To Them

Resolve customer queries or collect feedback via Whatsapp and Messenger. Use the medium that is easiest for your customers to respond

Customize Data Collection at Each Touch Point

Create customized survey flows for each customer touch point to capture the most relevant feedback.

Automate The Entire Flow Using The CRM

Trigger the flows automatically through your CRM to capture in-moment and in-context feedback.

Visualize Real-time Data Close To The Moment-of-Truth

Collected data can be segregated in the form of charts and bar graphs immediately as respondents are answering your surveys

End-to-End Customer Satisfaction Journey Mapping Tool

Brands Driving Growth With Us. Will You Be Next?

We are glad we met Merren !

Our requirement was to reach to the lower end of the socio-economic class and because Merren runs on WhatsApp it was just the perfect tool for it. It pushes the client to be sharp and yields quality output. Affordable cost coupled with quick turnaround time this was a show stealer!

Emami Ltd.

Merren has added tremendous value.

We extended our Merren subscription because it has added tremendous value by running quick tests amongst our audience across India

Vice President, Consumer Insights,
Zee Entertainment Enterprises

Merren has helped us collect feedback.

Merren has helped us collect feecback from mechanics,who are notoriously hard to reach and get responses from.

Category manager
Motorcycle Oil, Valvoline

A much needed and timely offering !

A much needed and timely offering! Agile and conversational. Hope more of enquiry instruments move towards such techniques

Head, Consumer Insights,
CEAT Tyres

The team is building a great tool.

@MerrenIO the team is building a great tool. It’s super easy to now collect surveys on WhatsApp and make business sense out of it


We enjoyed working with MERREN - the tool and the team

Our TG was primarily senior citizens. Using MERREN helped us to reach out to them easily and seek their responses through a simple Whatsapp chat which might otherwise have not been possible. WE enjoyed working with MERREN – the tool and the team

Marketing Manager,

Merren is a consumer survey solution that uses popular messaging apps that customers are already comfortable with, to run fully-automated surveys that get live-time feedback. Because real feedback = high-value solutions that drive your growth

Find us at office

USA Office :
10900 Research Blvd, Ste 160C PMB 1373, Austin, TX, 78759, USA

Mumbai Office :

Phoenix Marketcity, Phoenix Paragon Plaza, 4B19, Kamani, Kurla West, Kurla, Mumbai – 400050

Pune Office :
S no 47, Pune – Satara Rd near bhapkar pertol pump, Adinath Society, Bibwewadi, Pune – 411009

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