Top Nicereply Alternative

Merren: Nicereply Alternative

Collect responses from customers in places where they are actually available- messenger applications.

Choose the best alternative to Nicereply for an all-round customer experience solution.

MERREN

Merren is a 360 degree customer experience management platform. Using instant feedback mediums, dynamic emails and automation, businesses can bring in a high response rate for surveys. Merren collects responses via website chatbots, Whatsapp and Mete messenger, SMS/RCS and dynamic emailers.

NICEREPLY

NiceReply is a customer feedback and satisfaction management platform. Using their tools, businesses can collect and analyse customer feedback via channels of email and chat. Users can customize surveys, track metrics and improve their customer experiences. Nicereply also offers integrations with popular business tools such as Salesforce, Zendesk and Slack.

Features

MERREN
NICEREPLY

FEATURES	MERREN	NICEREPLY
FEATURES	FEATURES
SURVEY MANAGEMENT
AI Survey Builder
Custom Survey Builder
Multilingual surveys
Duplicate response managment

SURVEY CUSTOMIZATION
NPS, CES, CSAT pre-built surveys
Custom surveys
Survey Logic
Ease of set up
Multimedia support
Automatic Translations

DATA COLLECTION CHANNELS
WhatsApp
Facebook Messenger
HTML Email Survey
AMP Email
Chatbots

INTEGRATIONS
CRM integrations
BI tool integrations
Webhooks

SUPPORT AND SERVICES
Invite team to edit, create or view
All feature access on trial plan
Customer Success Manager

LEAVE NO DATA UNCHECKED WITH OUR UPGRADED TOOLS

A business of any size can conquer customer data of any complexity.
Be it a media rich messenger survey or NPS/CSAT scores, Merren has got it under the belt.

5 Reasons To Choose Merren over Nicereply

Reach out to customers where they are

They are definitely not on emails all day. Capture instant responses via Whatsapp and Facebook messenger. Get a high response rate, instant feedback and multimedia format of responses to elevate your customer experience.

No language barrier with multilingual surveys

Merren supports 70+ languages. Using multilingual surveys, businesses can reach out to clients globally. Language is no more a barrier with our multilingual, automatic translation facility.

Generate surveys instantly and customize it for your audience

With our AI Survey Builder facility, you can create instant ready-to-go feedback surveys for your respondents. This survey can also be customised, test deployed, automated for direct publishing. Empower your business to do more.

Deploy chatbot surveys in your website

Chatbot surveys are the fastest and the most interactive way to collect in-moment feedback. Analyze customer feedback with our live reporting function and close feedback loop swiftly. Chatbots are interactive and conversational which automatically gets people to respond instantly.

Feedback is more than just plain text

Merren imposes no barrier during feedback collection via messenger applications. Respondents can upload audio, video, text or pdf documents as feedback. Businesses can access all media rich response formats available on the dashboard. The responses can also be segregated as per custom filters.