NPS SURVEYS

Collect. Analyze. Close. Delight

Convert customers into your brand ambassadors with Merren. Collect more feedback, analyze in real-time, and close-the-loop automatically. That’s how Merren helps you create delight your customers

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Collect More NPS Responses With Ease

Automate NPS requests

Automatically trigger delivery of NPS request with CRM integration. Send automated, pre-scheduled reminders in case of non-response

Make it easy for your costumes to
respond using multichannel approach

Your customers prefer different channels of communication. Make it easy for them to respond by using their preferred channel. Yes, automatically

Speak to your customers in their language

Ask in the language your customers understand. Convert and deliver your NPS form into 100+ languages. Of course, automatically

Afterall, More Data = Better Insights = Better Actions = Happier Customers

Create Better NPS Surveys

Launch a survey in 2 minutes and start collecting customer feedback at superfast speed.

  • Launch a brand advocacy question and follow up with an open-ended feedback option for your respondents.
  • Get the benefit of branding, additional questions and you are good to go.
  • Choose from over 70+ languages and translate questions with our multilingual surveys format.

Multi-channel NPS response collection

Share surveys at critical touchpoints. Merren supports NPS surveys on WhatsApp, Facebook messenger, AMP emails, web based chat bots, in app surveys, SMS/RCS.

  • Trigger surveys post-purchase or after customer support interactions
  • View all relevant feedback on the dashboard
  • Automate follow-up nudge for non-responders

Multi-channel NPS response collection

Share surveys at critical touchpoints. Merren supports NPS surveys on WhatsApp, Facebook messenger, AMP emails, web based chat bots, in app surveys, SMS/RCS.

  • Trigger surveys post-purchase or after customer support interactions
  • View all relevant feedback on the dashboard
  • Automate follow-up nudge for non-responders

Real time data analysis

Build customer-centric strategies with real time insights. View all customer data on the Merren CX dashboard.

  • Analyze verbatim responses from your customers- be it praises or complaints.
  • Identify trends, assess customer feedback and conduct word cloud analysis in real time
  • Filter and compare responses to discover feedback patterns

Closing the loop

Leverage customer analytics insights from the CX dashboard and use it to close the feedback loop

  • Automated and interactive dashboard can analyze Net Promoter scores, customer behaviors and sentiments.
  • Filter the data and share it among stakeholders and across management teams.
  • Detect detractors at the earliest and take immediate action to reduce churn.

Closing the loop

Leverage customer analytics insights from the CX dashboard and use it to close the feedback loop

  • Automated and interactive dashboard can analyze Net Promoter scores, customer behaviors and sentiments.
  • Filter the data and share it among stakeholders and across management teams.
  • Detect detractors at the earliest and take immediate action to reduce churn.

INTEGRATIONS

Customer experience need not be so tedious. Merren is here to create a seamless workflow for every business. Let our integrations handle the heavy lifting.

Don't leave your customer’s data at the door

Let us walk you through the Merren platform so you can use it to the fullest. No technical expertise is required to create NPS surveys.

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FREQUENTLY ASKED QUESTIONS

How much does the Merren NPS software cost?

Merren’s Net Promoter Score (NPS) software will cost you as per the features you require. However, you can opt for a 14 day free trial before considering a purchase. The startup pricing plan starts at $39/month. In case you require enterprise plans, we can customize it to suit your business needs.

What is a good NPS software?

A good NPS software has responsive features, interactive questions and a multichannel approach. The software will have the capacity to analyze real time customer data to respond to feedback in a timely manner.

Why does a business need an NPS software?

An NPS (Net Promoter Score) software helps businesses understand how happy their customers are. It asks customers how likely they are to recommend the business to others. This feedback shows what customers like and what needs improvement. With this information, businesses can make better decisions to keep customers happy and grow their business.

Does Merren NPS software need technical expertise to use?

Merren NPS software does not need any technical expertise. Any CX professional can use the platform with ease. The functionalities are self-explanatory and user-friendly .