SIMPLE SURVEY SOFTWARE WITH REAL TIME ANALYTICS
Get high quality survey insights and close the feedback loop when you survey your customers. Create memorable and in-moment experiences.
CREATE FEEDBACK FORMS AND GAUGE CUSTOMER EXPERIENCE
Net Promoter Score
Identify Customer Loyalty with simple NPS metrics- rate it on a scale of 0-10, how likely are you to recommend this brand to your family and friends?”
Customer Effort Score
Identify your customer’s experience and effort in query resolution while interacting with them. Find out the CES metrics from the interaction.
Customer Satisfaction Score
Capture the satisfaction levels of your customers with the CSAT metrics. Choose from buttons, options and likert scales to gauge customer experience.
CREATE A CUSTOMIZED SURVEY AND SEND IT TO YOUR CUSTOMERS RIGHT ON THEIR DEVICE
Merren enables businesses to share customer feedback surveys via Facebook Messenger,
WhatsApp messenger, interactive chatbots, AMP emails and SMS/RCS platforms.
Automatically trigger surveys post customer-interactions for genuine insights.
Build Your Own Surveys
- Drag and drop pre-designed survey templates and edit it as per CX goals.
- Create custom made NPS, CES and CSAT survey metrics compatible with all mobile devices.
- Convert customer feedback surveys into multiple languages for your target audience.
- Conduct demo testing on surveys before finally publishing it for your respondents
Real Time Analytics At Your Disposal
- View responses based on trends and patterns and filter it as per demographics
- Get a word cloud view of your responses and gauge via sentiment analysis
- Get individual responses in your dashboard for a closer look
- Get multimedia responses in your dashboard- be it audio, video or photos.
Interactive And Conversational Platforms
- Messenger and dynamic AMP platforms are highly interactive and conversational in nature.
- Our survey templates are conversational which brings a high response rate
- Using AMP emails, respondents can share their feedback without going into an external window
- Reach out to more audience using in-moment platforms that is comparatively simpler to use
Automate Hands Free And Integrate With Existing Tools
- Trigger surveys at touchpoints automatically to collect faster response rates
- Launch rewards and customer feedback incentives using our xoxoday integrations
- Utilize ready to use integrations with multiple applications of your choice for a seamless response collection protocol.
