SALESFORCE SURVEYS: CAPTURE GENUINE FEEDBACK ACROSS ALL TOUCHPOINTS
Upgrade your CX protocol using Merren’s survey integration with MoEngage. Create customer centric organisations and capture effect feedback strategies to scale your business.
SUPERCHARGE YOUR CUSTOMER EXPERIENCE PROTOCOLS
Earn Trust and Loyalty from Customers
Capture responses in-moment and connect with customers as soon as you detect detractors. Offer follow-ups and implement feedback to gain the trust and loyalty from your customer base.
Improve Product and Service Experience
Conduct post-launch and post-purchase surveys pronto with our tools. Monitor their satisfaction levels through the customer journey. Take feedback and make data-driven decisions
Capture and Manage Feedback Metrics
Launch customer satisfaction metrics and track responses minutely. Close feedback loop and deliver seamless CX to have your customers come back for more.
CREATE MEMORABLE EXPERIENCES FOR YOUR CUSTOMERS.
UPGRADE YOUR CX PROTOCOLS TODAY.
Interact with your respondents and loyal customers using in-moment and mobile compatible platforms.
Every moment is precious. Capture feedback, analyse responses and reach out to them at the earliest.
MoEngage Customer Satisfaction And Metric Surveys
- Launch Net Promoter Score and identify customer loyalty with NPS survey metrics. Find out on the scale of 0-10, how likely customers will recommend it to their peers and family.
- Launch Customer Effort Score surveys and identify their effort during customer-service team interactions. Track post-conversation experiences with CES metrics.
- Launch Customer Satisfaction Survey metrics to track their satisfaction with products, services or interactions. Capture CSAT metrics across customer journeys.
Simplifying Complex Task For you So You Can Get The Insights
- View segregated insights on the dashboard. The responses are divided as per demographics of age, location and other filters placed by you. View only the metrics you need.
- Conduct sentiment analysis using our word cloud analysis. Every individual response is visible to clients on the dashboard.
- We capture real time trends and patterns and analyze them pronto. These responses are automatically segregated on the dashboard for a faster view.
- Identify issues and pain points and take the initiative to convert constructive feedback to upgrade the quality of your offerings.
Automate Your Task And Use Integrations For Simpler Workflow
- Add your contact list and trigger customer feedback surveys via various platforms, be it SMS or Facebook messenger survey.
- Create survey incentives and rewards to encourage participants to offer their valuable responses during the feedback process.
- Keep your tasks automated via our Zapier integrations. Leave manual out of the equation and let it run, error-free
- Modern day marketers do not need any coding experience to use our easy-to-use UI. Create your business goals and get started on Merren immediately.