MEASURE AND IMPROVE CUSTOMER SATISFACTION AND IDENTIFY PROMOTERS FROM DETRACTORS.

Collect feedback from customers in real time using our NPS and CSAT surveys. Track their customer satisfaction in-moment and identify detractors from promoters. Prevent customer churn and close the feedback loop at the earliest.

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Track customer satisfaction real time and get in-moment responses. Use our NPS/ CSAT surveys and prevent customer churn.

BUILT FOR YOUR INDUSTRY. GATHER QUALITY
CUSTOMER FEEDBACK AND IMPROVE CX

Measure buyer satisfaction at every touchpoint. Identify their grievances and focus on offering solutions.

Track detractors and close any feedback loop with them. Identify promoters and find business opportunities among your brand advocates.

Prevent over-surveying customers using our smart automated feedback surveys. Every data is collected over the dashboard automatically.

Smart sentiment analysis can help prevent oncoming or future churn. Detect unhappy buyers and attend to them before it is too late.

MEASURE CUSTOMER SATISFACTION IN SITUATIONS
WHERE IT MATTERS THE MOST

Launch industry standard surveys and get customer feedback with Merren's omnichannel platform strategy.

Use In-Moment Applications That Are Interactive And Dynamic

Want to capture instant responses? Switch to Facebook Messenger and WhatsApp messenger. Businesses can also use AMP emails, web based chat bots for their websites and interactive SMS. Capture people’s sentiments, exactly as they occur.

Simple To Use Templates And Fast Launching Process

All questionnaire templates are simple to use and customise. Marketing professionals do not need any technical  expertise to build their own CSAT and NPS surveys. Create a satisfaction feedback campaign and deploy without any glitch.

Customize survey templates using Merren’s pre-designed and tested survey templates. No coding experience needed to build a survey.
Make instant questionnaires using our AI survey builder. Customize it as per your market research needs. Publish campaigns in one click.

Use AI Survey Builder For An Instant Questionnaire

If you are looking for an even faster process, our AI survey builder is here at your disposal. Create your own questions and edit it as per the market research goals. Marketers can demo test CSAT and NPS surveys before publishing any campaigns.

Analysis Done As Per Filters Decided By You

If you want to view specific answers, we got your back. You can view customer feedback on graphs and charts filtered based on various demographics decided by you. Capture insightful data at your fingertips using our robust CX protocols.

View customer feedback on graphs and charts filtered based on various demographics. View it on Merren CX dashboard.

WE EQUIP MODERN DAY MARKETERS WITH A
SUPERFAST CX TOOL FOR ALL THEIR RESEARCH NEEDS.

We highly recommend you to start a 14 day free trial with Merren. We do not
need any strings attached including any credit card details.

GET STARTED FOR FREE