How to

Getting Started with Merren

Welcome to Merren. You’re now ready to make your surveys easy for your customers to answer. Surveys routed through messaging apps like WhatsApp and FB Messenger get up to 10x higher and 3x faster responses! So let’s get your started.

Logging in to Merren

You can log into Merren by:

You can use your login credentials to access your dashboard

Understanding your Dashboard


Once you log in, you would land on your Merren Dashboard. The dashboard gives you a quick glimpse of all the surveys on your platform including, published, draft, and closed surveys. If you have surveys that you have created in past, you would be able to find them here. You can also search for your old surveys using the search box

Creating a Survey

To create a new survey, click on the “Create Survey” button on the top right. Merren allows you to create surveys in one of the four ways:

  • Create from scratch: Build your survey from the ground up
  • Generate Survey Using AI: Use Merren’s state-of-the-art AI survey builder to get your started
  • Clone existing survey: Want to use an existing survey on the platform as a starting point? Just clone the survey and make your edits
  • Create from templates: Use one of our expert-made survey templates to get started. You can edit the survey after importing the template

Give a name to your survey, add a category, and click on “Create a Survey”. This will get you into the Survey Schema. On the left side of the schema, you would see the survey workflow (some tabs might not be active for certain plans):



  • Settings: you can edit the name and category of your survey here. You can also set up the languages for the survey and the number of times you want one person to respond to your survey (by default one person can answer the survey only once)
  • Questions: set up your questions here. To know more about questions, question types, and messages, check out this article
  • Logic: want to set up a quota based on a question? For example, you might want a maximum quota of males versus females in your sample. Use the Logic tab to set up your quota logic
  • Preview & Test: generates a temporary link for testing the flow. You can generate preview links for WhatsApp and Facebook. Preview allows you to go through the survey flow and make corrections through the Questions tab. Please note that no data is collected, stored, or analyzed when using a preview link
  • Deploy: ready to push out your survey? Publish it through the Deploy tab. To know more about deploying surveys, click here
  • Analyze: once your survey is published, you can start seeing the real-time data on the Analyze tab. You can look at the aggregate data on the tab. You can also filter and compare data based on the survey questions. If you want to look at the raw data, you can download it in CSV format. To know about analyzing your survey data, click here