Good news! With Merren, you can create your very own chatbot survey. Whether you’re collecting feedback, conducting market research, or simply engaging with your audience, our user-friendly platform will have you up and running in no time.

Crafting your chatbot survey is easy with Merren’s intuitive interface. You can customize the appearance and behavior of your chatbot to align perfectly with your brand. From defining questions to setting up response options, our comprehensive toolkit gives you full control over the survey experience. In this blog, we will take you through the steps to create your own web based chat bot survey for a faster customer data collection.

What is the difference between chatbots and other types of bots?

There are different ways to deploy chatbots for different data collection purposes. Chatbots are specifically designed to simulate human conversation and provide instant responses to user queries. Unlike other types of chatbot, such as web crawlers or social media bots, chatbot focuses on interactive communication and aims to mimic human-like conversation patterns and behaviors. Today’s chatbots can utilize natural language processing and collect data which makes it more capable and robust with every use.

How To Get Started

Merren provides a 14 day free trial before you commit to any payment plans. However, once you have taken up a specific plan, clients can access extensive features on the dashboard and utilize the robust platform to its full effect. While building your own survey templates, there are customer satisfaction metrics you can use. This includes net promoter score (NPS) or the customer satisfaction (CSAT score) metrics.

After signing up, there will be an option for clients to curate questionnaires from templates or to build from scratch. To avoid complicating the feedback formation process, there is a facility to replicate the last created form. Clients can use the same template and deploy it via the chatbot technology. However, before publishing a questionnaire, we recommend users to cross check the finer details.

Build your own template

Template based feedback forms are a boon- they eliminate common issues such as compatibility factor, error-prone question structure, double baralled sentences and complexity. Choosing a pre-designed template can bring you a high response rate, seek feedback in a conversational way and collect accurate responses from among your respondents. Since templates are easy to drag and drop, one can also customize the way these questions are curated. This makes it faster for every marketer to build their own feedback format. These questionnaires are also compatible across devices of laptop, mobile phones, iPad and desktop screens.

Create your AI chatbot survey

Simple to follow questionnaires avoid plenty of respondent fatigue. Since they are crisp and to the point, marketers can be assured of maximum response rate when they are launched in real-time. Creating your own chat bot questionnaire has now become simple in terms of the speed of collecting responses and gauging customer grievances. These feedback formats can be launched on social media platforms (Twitter, Facebook and Instagram direct messages) right after multiple customer interactions with the customer service team.

Using a set of pre designed survey templates, you can automate the data collection process. This will be free of human intervention and errors. Automation makes it easier for the customer support team to automate the response collection process while they allocate the resources for a better CX to achieve operational efficiency. While these templates can also achieve personalization, the sales team can avoid various repetitive tasks by building a single robust survey and deploying them across touchpoints for different consumer bases.

Compatible with Android and iPhone

Clients can be rest assured that our survey formats are compatible across devices and platforms including the ios platform. The chats can be visible for android users and for iphone users collectively. The Merren interface is easy to work with and clients can edit. close or delete questions as per their feedback requirement. A lot of the background work has already been done for the end user. All you have to do is curate your own customized surveys with answer options and get ready to collect feedback swiftly from real people across the customer journey.

Create instant surveys with AI Survey Builder

With the advent of chatgpt, people are coming to terms with the abilities of generative AI. Marketers can easily apply artificial intelligence into their day to day work functions. Allow AI to analyze data on your behalf. This is much faster than batch processing the feedback- additionally it is slower than an AI. For the current consumer base- time is a crucial factor. This involves analyzing customer queries quickly, attending with follow-up questions and managing workflows much faster. While you deploy the web bot based surveys, Merren makes it simple for you since our customer feedback platform works at a record pace. You can now use our AI Survey Builder to help generate instant surveys as per your industry. You can customize and edit questions according to business requirements and launch these surveys across platforms.

Deploy AI chat bot feedback survey

Once you are ready with the customer experience feedback form, we recommend you to demo test it before publishing it for your target audience. Clients that have access to the dashboard over paid plans can conduct unlimited demo tests and make final changes. One you are confident that the survey is ready to do, launch it and collect new responses over multiple platforms. The benefits of using Merren’s AI bot is that it can collect information in multimedia format (formats that are more than just plain text).

Customer data analytics for the marketer

Every response is collected over the interactive dashboard. The dashboard can also collect feedback in real time. This means the customer support team can make immediate phone calls the moment they detect a detractor. This is a crucial timestamp that can prevent unhappy customers from spreading negative word of mouth. Virtual assistants are making the work load more manageable using live chat. One must also note that today’s chatbots are equipped to handle large masses of data. Using Merren’s dashboard, one can segregate the user input based on comparison filters and other filters that you might prefer. We also abide by privacy concerns when personal information is involved in the process. Clients can also download every response in pdf or excel format. You can further analyze this consumer data by feeding it into a business intelligence tool.

Create Surveys for Messenger Apps and Emails

Merren is a robust platform where clients can build their own messenger based surveys without much effort. Easy to create, build your own Whatsapp polls and Whatsapp surveys in 5 minutes. You can reuse the questionnaire template and deploy customer satisfaction metrics over Facebook messenger and AMP emails by Google. A user can also automate the entire customer journey process without any manual handling. This keeps the customer engagement protocol seamless and you get ample data on your dashboard. Automation plays an important role since there is a growing demand for better CX. One cannot go wrong with modern chatbots and upgraded technology is involved. Our templates imitate human conversation so you can be rest assured that these questionnaires are curated to bring a high response rate as promised.

Conclusion

The right time to launch a consumer feedback survey is at the time of brand-buyer interaction. In this way, one can gather honest yet fresh feedback from your target population. If you want to test the waters before you commit, Merren offers a 14 day free trial along with different payment options. It is time to supercharge your customer feedback process using the latest tools.