Do you launch surveys and barely get any responses? Unfortunately, respondents are in a hurry. They refuse to answer long questionnaires. You now have an empty inbox and no customer insight. Customers are willing to talk. Just not via old communication methods.

Simple. Conversational. Maximum response percentage.

Create conversational surveys with WhatsApp messenger survey tools with Merren.


People have discovered the dire need of an instant messaging platform. The outcome? Whatsapp now
has over 2 billion active users globally. Gauge what your customers feel about their experience, now.
Businesses can use Whatsapp surveys to collect in-moment customer responses. Simple to create.
Easy to use. A powerful consumer insight tool.

Collect in–moment and real time customer feedback with instant WhatsApp messenger surveys.

What's In It For Me ?

Customers have multiple conversations back and forth, daily. This means plenty of personal insights at your fingertips. It is time to hear from your customers, immediately.

  • Collect maximum customer feedback using Whatsapp surveys. Responses are fast, genuine and relevant for business assessment.
  • See how Whatsapp Business tool deploys survey at important customer touchpoints. Capture them at their candid best.
  • Get more responses from this real time platform over a traditional survey platform.
  • People love human-like interactions.Conversational templates bring more insights.
  • Seamlessly integrate surveys with your CRM platform. Go hands-free with automated Whatsapp surveys.
  • No learning curve! Respondents across all ages participate in Whatsapp surveys.

Equip Your Business To Collect Actionable Data

  • Build customized survey templates or choose from pre-existing templates.
  • Demo launch surveys before finally publishing.
  • Collect responses via audio, video, text or pdf files. We do not limit customer feedback to a single format.
  • Choose from 70+ languages and translate your surveys for your audience. Respondents can also use the talk back tool to hear the questions.
  • Let your response collection methods be hands-off. Integrate Whatsapp surveys with your CRM platform and automatically deploy surveys at assigned transactions.
  • All ready-to-go, work in progress and published surveys are visible on one dashboard.
  • Separate complex responses with filters. View them as bar graphs, pie charts and trend-wise.
Collect multimedia responses from your customers and turn it into actionable insights. Get audio, video, photos and text responses.
Get real time and high response rate with WhatsApp customer feedback surveys, faster than traditional surveys.

Out With The Old, In With Merren

  • Phone surveys belong in the past. The current tech savvy customer lives in the ‘now’.
  • Seeking customer response about past experiences is a bad idea. Collect feedback as they happen. Whatsapp survey replaces the guessing game.
  • Phone surveys are inconvenient and customers are busy. Reach out to them via instant messaging platforms.
  • Attention span has reduced. Phone surveys cannot do justice today. Swift insight collection is the talk of the town!
  • A waiting customer is an upset customer. Close feedback loop at the earliest with messenger based systems.
Moments are fleeting. Keep it trendy and real-time.

Customers Love To Share Their Feedback.

Get ready to receive a generous number of customer-brand interactions. Customers love to share their feedback. So get ready to be surprised at the customer-brand interaction.

  • Surveys come with options and different formats. Respondents can answer with a touch of a button.
  • While seeking feedback in different media formats, respondents can upload appropriate files as responses.
  • With interactive polls, customers can vote for any options of their choice.
  • Multilingual surveys will solicit responses in the language deployed. Ideal for the target audience.
Get a high response rate at every customer-brand interactive touchpoint. Customers love to share feedback, give them the chance.


Check all of Merren’s features before a commitment. Sign up for our 14 day free trial. No credit card required.


How do Merren WhatsApp surveys work?

Merren allows you to send surveys and collect feedback directly through WhatsApp. This means that you are not just distributing the survey link through WhatsApp, the actual survey is run on WhatsApp as well.

How does it work?

With Merren, you can create a survey using our AI Survey Creator, templates, or from scratch. Once done, you can distribute the survey in one of two ways:

  • You can either push the survey directly to your customer numbers (make sure you have their consent to do so); or 
  • You can share a link to your customers that would let them respond via WhatsApp. When they click on the link, they will be taken to the survey, which they can complete right within WhatsApp. 

You can then collect and analyze the responses in Merren or export the results to your favourite BI tool.

What are the benefits of using WhatsApp for surveys?

Using WhatsApp for surveys can help you reach a wider audience and collect feedback in real-time, right within the messaging app that people are already using every day. It also allows for more conversational and personalized interactions with your customers.

WhatsApp makes it really easy for your customers to share feedback with text or real media (image, audio, video etc) formats. And responding on WhatsApp surveys is way easier than on other mediums.

And then there is the advantage of real-time, in-moment replies. WhatsApp brings the advantage of being accessible to the customer all the time (unlike for example an email, which might not be when someone is out of home) and have very high open and response rates

Is it easy to set up?

Yes, it is easy to set up. You can create a survey in Merren and then simply send the survey link via WhatsApp to your customers. You can immediately start sending the surveys using the Merren phone number.

In case you want to set up a dedicated phone number for your brand and apply for a verified, green tick from WhatsApp, the Merren team would be happy to assist you with that.

Are there any limitations to using WhatsApp for surveys?

Yes, there are some limitations. For example, WhatsApp does not allow businesses to send unsolicited messages to users. So you will need to make sure you have obtained consent from your customers to send them surveys. Additionally, WhatsApp surveys may not be suitable for very long or complex surveys.

Can I use Merren's WhatsApp integration for free?

Merren’s WhatsApp integration is available on our paid plans. However, we do offer a 14 day free trial so you can try it out before committing to a plan.

Can I customize the survey design for WhatsApp?

Yes, you can customize the design of your survey to match your brand and messaging.

What languages can I make the survey in?

Merren supports surveys in more than 100 languages. It has an in-built automatic translator which does the heavy lifting of the translations. You can edit the language translation manually as well.

How can I ensure high response rates on WhatsApp surveys?

WhatsApp itself improves the response rate considerably compared to other online mediums due to its reach, accessibility, and ease of use. To ensure higher response rates, it’s important to make your survey short, easy to complete, and send it to the right audience at the right time. You can also offer incentives or rewards to encourage people to complete the survey.

Regenerate response