Customer Satisfaction Survey For
Media And Entertainment Industry

Use this customer satisfaction survey template for the media and entertainment industry. This survey
aims to evaluate overall satisfaction, feature appreciation, usage frequency, recommendations and
customer loyalty for your brand’s products and services.

Customer Satisfaction Survey For
Media & Entertainment Industry

1. How satisfied are you with the overall experience of using <Your Brand>’s products/services? (MCQ-Single Selection)
○ Extremely satisfied
○ Very satisfied
○ Moderately satisfied
○ Slightly satisfied
○ Not satisfied at all

2. Which of the following features or aspects of <Your Brand> do you appreciate the most?  (MCQ-Multiple Selection)
□ Quality of content
□ User interface/experience
□ Variety of offerings
□ Customer service
□ Pricing
□ Accessibility across devices/platforms
□ Other (Please specify)

3. How often do you use <Your Brand>’s services/products?(MCQ-Single Selection)
○ Daily
○ Weekly
○ Monthly
○ Rarely
○ Never

4. What improvements would you suggest for <Your Brand>’s services/products?  (Open-ended)
Ans: ___________________________________________

5. On a scale from 1-10, how likely are you to recommend <Your Brand> to others? (1 being highly unlikely, 10 being extremely likely) (Rating Scale)
○ 1 highly unlikely
○ 2
○ 3
○ 4
○ 5
○ 6
○ 7
○ 8
○ 9
○ 1 extremely likely

6. Which of the following statements best describes your experience with <Your Brand>?  (MCQ-Multiple Selection)
□ <Your Brand> meets my entertainment needs exceptionally well.
□ I sometimes find better alternatives to <Your Brand>’s offerings.
□ I am loyal to <Your Brand> and rarely consider other options.
□ I am considering exploring other brands similar to <Your Brand>.
□ I am dissatisfied and actively looking for alternatives.

7. How responsive do you find <Your Brand> to customer feedback and suggestions? (MCQ-Single Selection)
○ Very responsive
○ Somewhat responsive
○ Not very responsive
○ Not responsive at all

8. What additional features or services would you like to see from <Your Brand>? (Open-ended)
Ans: ___________________________________________

9. Which of the following social media platforms do you follow <Your Brand> on? (MCQ-Multiple Selection)
□ Facebook
□ Twitter
□ Instagram
□ TikTok
□ YouTube
□ LinkedIn
□ None

10. What specific aspect of <Your Brand>’s service/product do you believe sets it apart from competitors? (Open-ended)
Ans: ___________________________________________