Customer Satisfaction Survey For
Media And Entertainment Industry

1. How satisfied are you with the overall experience of using <Your Brand>’s products/services? (MCQ-Single Selection)
○ Extremely satisfied
○ Very satisfied
○ Moderately satisfied
○ Slightly satisfied
○ Not satisfied at all

2. Which of the following features or aspects of <Your Brand> do you appreciate the most?  (MCQ-Multiple Selection)
□ Quality of content
□ User interface/experience
□ Variety of offerings
□ Customer service
□ Pricing
□ Accessibility across devices/platforms
□ Other (Please specify)

3. How often do you use <Your Brand>’s services/products?(MCQ-Single Selection)
○ Daily
○ Weekly
○ Monthly
○ Rarely
○ Never

4. What improvements would you suggest for <Your Brand>’s services/products?  (Open-ended)
Ans: ___________________________________________

5. On a scale from 1-10, how likely are you to recommend <Your Brand> to others? (1 being highly unlikely, 10 being extremely likely) (Rating Scale)
○ 1 highly unlikely
○ 2
○ 3
○ 4
○ 5
○ 6
○ 7
○ 8
○ 9
○ 1 extremely likely

6. Which of the following statements best describes your experience with <Your Brand>?  (MCQ-Multiple Selection)
□ <Your Brand> meets my entertainment needs exceptionally well.
□ I sometimes find better alternatives to <Your Brand>’s offerings.
□ I am loyal to <Your Brand> and rarely consider other options.
□ I am considering exploring other brands similar to <Your Brand>.
□ I am dissatisfied and actively looking for alternatives.

7. How responsive do you find <Your Brand> to customer feedback and suggestions? (MCQ-Single Selection)
○ Very responsive
○ Somewhat responsive
○ Not very responsive
○ Not responsive at all

8. What additional features or services would you like to see from <Your Brand>? (Open-ended)
Ans: ___________________________________________

9. Which of the following social media platforms do you follow <Your Brand> on? (MCQ-Multiple Selection)
□ Facebook
□ Twitter
□ Instagram
□ TikTok
□ YouTube
□ LinkedIn
□ None

10. What specific aspect of <Your Brand>’s service/product do you believe sets it apart from competitors? (Open-ended)
Ans: ___________________________________________