CLOSE THE FEEDBACK LOOP AND PREVENT CUSTOMER CHURN EARLY
Capture customer feedback swiftly and prevent churn with
early CX protocols. Close the feedback loop and create brand ambassadors.
CLOSE THE FEEDBACK LOOP AND PREVENT CUSTOMER CHURN EARLY
Capture customer feedback swiftly and prevent churn with early CX protocols. Close the feedback loop and create brand ambassadors.
100,000+ RESPONDENTS | 70+ LANGUAGES | 100+ MAJOR BRANDS | 8 INDUSTRIES | 7 SURVEY CHANNELS
DETECT DETRACTORS AND IDENTIFY GRIEVANCES AT EARLY STAGE
- Our word cloud detects open ended responses and negative emotions.
- Our dashboard collects information on detractors and unhappy customers. Marketers can take hold of this data and close the loop early.
- Share in-moment AMP emails, Facebook messenger and WhatsApp messenger surveys to solicit immediate customer feedback.
- Send mobile responsive SMS surveys to your target customers and get the data you need.
TRIGGER AUTOMATED SURVEYS AT SPECIFIC TOUCHPOINTS
- Automatically launch customer feedback surveys at various moments of truth and bring fresh feedback to our dashboard.
- Segregate data as per demographics, geographies and other important filters.
- Find individual responses for an in-depth analysis.
- Download every individual multimedia content for market research and critical analysis.
- Deploy CES and CSAT customer feedback surveys hands-free with our templates.
SENTIMENT ANALYSIS AND MULTIMEDIA FEEDBACK IS A BOON
- Multimedia feedback includes voice notes, video shares and
photos shared over the messenger based applications. You can
access all of it on the dashboard. - Segment responses based on geographies, ages and gender
during the research filter. - You can collect as many responses as you prefer depending on your
end goal. View unhappy customers and reach out to them early. - Capture real-time feedback as they occur. Analyse it to create a customized communication strategy to close the feedback loop.
Detect Detractors And Identify Grievances At Early Stage
- Our word cloud detects open ended responses and negative emotions.
- Our dashboard collects information on detractors and unhappy customers. Marketers can take hold of this data and close the loop early.
- Share in-moment AMP emails, Facebook messenger and WhatsApp messenger surveys to solicit immediate customer feedback.
- Send mobile responsive SMS surveys to your target customers and get the data you need.
Trigger Automated Surveys At Specific Touchpoints
- Automatically launch customer feedback surveys at various moments of truth and bring fresh feedback to our dashboard.
- Segregate data as per demographics, geographies and other important filters.
- Find individual responses for an in-depth analysis.
- Download every individual multimedia content for market research and critical analysis.
- Deploy CES and CSAT customer feedback surveys hands-free with our templates.
Sentiment Analysis And Multimedia Feedback Is A Boon
- Multimedia feedback includes voice notes, video shares and photos shared over the messenger based applications. You can
access all of it on the dashboard. - Segment responses based on geographies, ages and gender during the research filter.
- You can collect as many responses as you prefer depending on your end goal. View unhappy customers and reach out to them early.
- Capture real-time feedback as they occur. Analyse it to create a customized communication strategy to close the feedback loop.