Close The Feedback Loop And Prevent Customer Churn Early

Capture customer feedback swiftly and prevent churn with early CX protocols. Close the feedback loop and create brand ambassadors.

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Prevent early customer churn and close the feedback loop with Merren's CX capabilities.
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Create customer feedback surveys, track satisfaction metrics, map customer journeys with simple drag and drop functions. Get high response rate with Merren.

Detect Detractors And Identify Grievances At Early Stage

  • Our word cloud detects open ended responses and negative emotions.
  • Our dashboard collects information on detractors and unhappy customers. Marketers can take hold of this data and close the loop early.
  • Share in-moment AMP emails, Facebook messenger and WhatsApp messenger surveys to solicit immediate customer feedback.
  • Send mobile responsive SMS surveys to your target customers and get the data you need.
Analyze net promoter score and get an overview of survey report using Merren CX dashboard.

Trigger Automated Surveys At Specific Touchpoints

  •  Automatically launch customer feedback surveys at various moments of truth and bring fresh feedback to our dashboard.
  • Segregate data as per demographics, geographies and other important filters.
  • Find individual responses for an in-depth analysis.
  • Download every individual multimedia content for market research and critical analysis.
  • Deploy CES and CSAT customer feedback surveys hands-free with our templates.
Analyze net promoter score and get an overview of survey report using Merren CX dashboard.
Collect media rich and multimedia customer feedback responses using Merren's survey tools.

Sentiment Analysis And Multimedia Feedback Is A Boon

  • Multimedia feedback includes voice notes, video shares and
    photos shared over the messenger based applications. You can
    access all of it on the dashboard.
  • Segment responses based on geographies, ages and gender
    during the research filter.
  • You can collect as many responses as you prefer depending on your
    end goal. View unhappy customers and reach out to them early.
  • Capture real-time feedback as they occur. Analyse it to create a customized communication strategy to close the feedback loop.

Empower Marketers To Convert Detractors To Brand Ambassadors.
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