THE CX FILES PODCAST

A Place for CX Conversation With The Industry Leaders

Come with us as we hold one on one conversations with industry leaders who share personal and professional insights and strategies to upgrade the CX industry.

Sumit Saxena, a market research veteran invites CX industry professionals on The CX Files Podcast by Merren.

Latest Episodes

Stuart Mills speaks on capturing customer interactions and measuring customer success on The CX Files Podcast by Merren.

Stuart Mills

In this podcast, we discuss having an open communication with the customer on a …

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Michelle Martinez speaks on leveraging organic customer data to improve customer experience on The CX Files Podcast by Merren.

Michelle Martinez

In this podcast, we discuss capturing people’s emotions during customer feedback …

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Santhakumaran Atmalingam

In this podcast, Santhakumaran Atmalingam shares insights on …

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David Avrin talks about focusing on high friction touchpoints and the future of customer experience on The CX Files Podcast by Merren.

David Avrin

In this podcast, David Avrin talks about how customer expectations can shape the …

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