Merren: Medallia Alternative

Every customer feedback will be collected using Merren’s robust tools.
Choose the best alternative to Medallia for all your insight collection and analyzing needs.

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MERREN

Merren drives customer experiences via actionable insights. The platform empowers businesses to collect feedback using instant NPS and CES surveys, prompt messenger based surveys and in-moment customer feedback at touchpoints. You can use pre-made templates or create custom templates. They can be tested, deployed and analyzed in one click.

MEDALLIA

Medallia is a customer and employee experience management platform. They help business gather insights and analyze feedback using machine learning. They make recommendations to improve business processes. Medallia serves a wide range of industries.

Features

  • MERREN
  • MEDALLIA
FEATURES MERREN MEDALLIA
FEATURES
SURVEY MANAGEMENT
AI Survey Builder
Custom Survey Builder
Multilingual surveys
Duplicate response managment
SURVEY CUSTOMIZATION
NPS, CES, CSAT pre-built surveys
Custom surveys
Survey Logic
Ease of set up
Multimedia support
Automatic Translations
DATA COLLECTION CHANNELS
WhatsApp
Facebook Messenger
HTML Email Survey
AMP Email
Chatbots
INTEGRATIONS
CRM integrations
BI tool integrations
Webhooks
SUPPORT AND SERVICES
Invite team to edit, create or view
All feature access on trial plan
Customer Success Manager

BE REST ASSURED OF COLLECTING ACCURATE RESULTS WITH MERREN

Data drives decisions and for the right decision, you need the right tools.
Merren brings you a platform that can get actionable insights, that too with 10x the response rate.

5 Reasons To Choose Merren over Medallia

The power of messaging application in your hands

Merren uses messenger based applications such as Whatsapp and Meta messenger to collect customer feedback instantly. Push feedback surveys via messengers or SMS/RCS at important touchpoints.

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No more manual handling with Merren

Every feedback survey can be automated using our tools. Remove the manual from the equation and go hands-free. Prepared surveys can be triggered, feedback gets collected and auto analyzed on the dashboard.

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Create instant surveys using our own AI

Merren’s AI Survey Builder collects critical information and generates a survey – all in one click. This generated survey can be customized, tested and published for all your customers.

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No language restriction for any survey

Access Merren’s multilingual feature and translate surveys swiftly. Let no language barrier prevent you from collecting important data from all your valuable customers. We offer automated translations in 70+ languages.

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Collect, store and analyze multimedia data from respondents

There is no restriction on the type of data you can collect. Enable customers to respond in text, audio, video or pdf formats. Keep your insights media rich. You can bulk download every media response and view real time reports on the dashboard.

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