Customer Loyalty and Retention Survey
For Agriculture Industry

Explore this customer loyalty survey template for your company. This survey aims to assess customer satisfaction, loyalty, and the likelihood of continued usage of your organisation’s products/services within the agriculture industry.

Customer Loyalty and Retention Survey For Agriculture Industry

1. How frequently do you currently use products/services offered by <Your Brand> in the agriculture industry? (MCQ-Single Selection)
○ Daily
○ Weekly
○ Monthly
○ Rarely
○ Never used

2. Which specific products/services of <Your Brand> do you use regularly? (MCQ-Multiple Selection)
□ Seeds and crops
□ Fertilizers or pesticides
□ Farming machinery or equipment
□ Agricultural consultancy or services
□ Other (Please specify)

3. How satisfied are you with the overall experience of using <Your Brand>’s products/services?
 (MCQ-Single Selection)
○ Very satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very dissatisfied

4. What factors contribute most to your satisfaction with <Your Brand>’s products/services? (MCQ-Multiple Selection)
□ Product quality
□ Reliability and consistency
□ Customer service and support
□ Effectiveness in achieving desired results
□ Other (Please specify)

5. How likely are you to continue using <Your Brand>’s products/services in the future?
(MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely

6. Have you encountered any issues or challenges while using products/services from <Your Brand>? (Yes/No) If yes, please describe. (Open-ended)
Ans: ___________________________________________________

7. What improvements or additional features would encourage you to continue using <Your Brand>’s products/services? (Open-ended)
Ans: ___________________________________________________

8. Do you feel that <Your Brand> consistently meets your expectations regarding the quality and performance of its products/services? (MCQ-Single Selection)
○ Yes
○ No

9. Which aspects of <Your Brand>’s products/services do you believe differentiate them from competitors and make you more likely to continue using them? (MCQ-Multiple Selection)
□ Innovative features
□ Unique benefits
□ Brand reliability
□ Superior customer support
□ Other (Please specify

10. How likely are you to recommend <Your Brand>’s products/services to others based on your experience?
(MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely