Multichannel NPS Software That Captures
Feedback Instantly = More Retention, More Referrals
Merren runs native surveys on WhatsApp, email, and chatbots—so customers respond while the experience is fresh,
and you act before loyalty fades.
✅ 10× Higher Response Rates ✅ Real-Time Dashboards and AI Insights ✅ Set Up in Minutes, No Code Needed
14 day free trial of paid features | No code set up in minutes | No credit card needed
Trusted by Insight- Led Teams Who Turn CX Into a Growth Driver
From fast-growing D2C brands to leaders in healthcare and education, teams use Merren to turn real-time feedback into retention, reviews, and reputation.
Most NPS Tools Get Ignored. Merren Gets Answered.
Traditional NPS platforms rely on email links and slow follow-ups. Merren runs native, in-the-moment surveys across WhatsApp, Messenger, email, and chatbots—so customers respond while the experience is still fresh.
✅ Native Multichannel Surveys
No links. No redirects. Just tap-and-respond in the app your customer already uses.
✅ Real-Time AI Probing
Follow-up questions adjust dynamically based on each response—for deeper, actionable insight.
✅ Instant Setup, Zero Code
Launch your first survey in minutes. Automate touchpoint-based triggers without tech support.
✅ Made for Difficult to Reach Customers
Supports audio replies, regional languages, and low-bandwidth formats—perfect for global users.
✅ Live Dashboards and Alerts
Monitor scores, comments, themes, and trends in real time. Know what is driving loyalty—or eroding it.
With Merren, you do not just get more responses—you get answers that move the needle.
Made for Customer-Led Teams Who Move Fast and Think Big
Whether you lead CX, marketing, or product at a growing brand, Merren helps you close the feedback loop faster—without chasing responses or drowning in dashboards.
It is built for:
🧭 CX Managers
Track loyalty in real time and respond before churn sets in.
📣 Marketers
Understand what drives love—or leaves people cold—after every campaign or touchpoint.
🧪 Product Teams
Get actionable input on new features or flows, directly from your users.
🧑💼 Business Leaders and Founders
Use retention and referrals as a growth engine, not a lagging metric.
If your brand’s success depends on repeat customers, great experiences, and fast action—this is for you.
Merren’s Net Promoter Score survey is built for interactive and dynamic survey channels. Now customers can respond from any device at every touchpoint.
Create Responsive NPS Surveys — Instantly
Launch beautifully branded NPS surveys in under two minutes. Start capturing meaningful feedback at lightning speed.
- Use our pre-designed classic NPS question.
- Add a media rich or text based open-ended question to understand the “why” behind the score.
- Our AI-probing generates follow-up questions based on previous responses.
Collect Responses Across Every Active Channel
Reach your customers at critical moments with multi-channel NPS surveys:
- Run surveys on WhatsApp, Facebook Messenger, dynamic emails, web-based chatbots and SMS/RCS.
- Automatically trigger surveys post-purchase or after customer support interactions.
- Track response rates in real-time on Merren’s centralized dashboard.
- Nudge non-responders with automated follow-ups. No manual work required.
Real-Time Feedback Followed By Real-Time Strategy.
Turn customer feedback into powerful insights with Merren’s real-time analytics engine.
- Instantly analyze verbatim responses to identify praise, pain points and recurring themes.
- Use advanced visual tools like word clouds to spot patterns and emerging trends.
- Filter, segment, and compare responses to make informed, data-driven decisions faster.
- Get real-time data segmented based on day, weeks and months.
Close the Loop with Confidence
Don’t just collect customer feedback—act on it.
- Merren’s intelligent CX dashboard analyzes NPS scores alongside customer sentiment and behavioral signals.
- Automatically detect detractors and respond promptly to reduce churn.
- Share filtered insights with stakeholders and teams for a unified customer experience strategy.
Merren's AI-powered NPS Software Delivers
Insightful Data Into Customer Sentiments
Get real-time sentiment analysis, predict churn risks, and personalize follow-ups. Merren
empowers researchers with deep insights and dynamic dashboards for faster, smarter decisions.
CX That Delivers — In the Real World
See how brands like yours are using Merren to collect more feedback, respond faster, and turn everyday interactions into loyalty wins.
From Feedback Starved to Feedback Smart
A personal care brand moved from under 4% email response rates to over 29% using multichannel surveys. They collected 400+ responses in 5 days, identified key packaging issues, and saw a 12% jump in 5-star reviews.
40 Clinics, 6 Languages, One Seamless Feedback Engine
A healthcare provider digitized feedback across all locations using Merren’s multilingual NPS on WhatsApp. The result? 98% location coverage, faster issue resolution, and a 22% rise in referral appointments.
Brands driving growth with us. Will you be next?
My main goal was to move from manual campaigns to automation. I was expecting automated surveys and real-time data in a way that I could understand. Merren helps me make sense of this data with immediate insights and analysis. It can set up automated surveys to streamline the customer feedback collection. The team is very quick to respond to queries.
I used to collate our CX data over the excel sheet. It was getting tedious and often out-of-date. The Merren team took me through the dashboard set up where we could create campaigns, share multichannel surveys and get instant customer insights. This automated process has saved ample hours for my team.
Until a while ago, I was using external links to bring customer feedback. After using Merren, I discovered a smarter way to communicate with my clients- WhatsApp survey. The templates are conversational and people have been more responsive than ever. People are open to receiving messenger surveys. A high response rate is a huge plus point.
Create Responsive and Interactive
NPS Surveys with Merren
14 day free trial of paid features | No code set up in minutes | No credit card needed