Capture Your Audience’s Pulse with Audio Surveys. Smoothly Setup To Collect Spontaneous Interactions
Merren’s audio survey turns the actual voice of customer into actionable data.
Build easy audio surveys for every touchpoint, gather sentiments and opinions via customers’ own words.
No commitment. No hassle. Customer experience customized
Voice Of Customer Survey Made Accessible With Merren’s Audio Surveys
Traditional customer feedback surveys cannot collect a customer’s voice. Merren’s audio survey
lets your customer respond in their own voice- so you hear tone, emotion and intent. You will get:
An Easy, No-Code Process From Audio Survey Creation to Insight
Merren simplifies the entire survey process with an approach that is effective, easy and result-oriented
Create Your Survey Your Questions Via Text or Audios
- Create customer feedback surveys with our pre-designed question bank. Enable audio responses in one click.
- Our conversational questions encourage immediate response. Get a high survey response rate.
- Our multilingual-powered audio surveys collect customer’s voices in 80+ languages globally.
- Audio based surveys make open ended questions more interactive and spontaneous.
Receive the Responses Back In Customers’ Voice
- Enable customers to share audio responses via WhatsApp and other conversational mediums.
- Whitelable voice surveys and build brand trust across campaigns
- Push the survey to your customer list or share an instant survey link.
- Automate voice survey campaigns with your preferred CRM.
- Voice surveys are compatible with iOS and Android.
Analyze Audio Feedback with AI-Driven Features
- Get a unified view of all audio responses on Merren’s centralized CX dashboard.
- Our AI-based tools can conduct sentimental analysis. Identify emotions of happiness, neutral or frustration metrics.
- The automatic speech-to-text translates all speeches to text transcripts. It supports multilingual features.
- Get a word-cloud segmentation of audio responses that can capture highlighted sentiments.
Not Just Scores-Merren’s AI Conversational Flow Reveals the ‘Why’ Behind Every Response
Blend quantitative scores and qualitative context—know not just what customers think, but why they feel it. Automatically probe unstructured responses with follow‑up questions that dig deeper into customer sentiment Leverage AI to surface themes, trends, and sentiment at scale—instantly transforming raw feedback into clear action items
Convert Customer Voice Into Actionable Insight at Exceptional Value
Learn about your customers with Merren’s native voice survey. Built with features that work for you.
Multilingual Capability
Engage a global audience in their native language.
Real-Time Analytics
Transform immediate responses into actionable insights for agile decision-making.
White-Label Branding
Run surveys with your brand name, logo and a verified tick to build customer trust.
Seamless Integration
Automatically channel customer feedback into your CRM or Google Sheets.
Trusted by Leading Brands, Loved by Their Customers
Creating surveys from scratch adds a lot of cognitive load on me. I used Merren to create surveys in a few clicks. I routed these customized templates via native WhatsApp surveys. The response was immediate. The entire process was simple to follow and execute.
The problem is always in the set up hurdles. It's time consuming. However, Merren’s sign up and integration felt very natural. We could reach our customers with WhatsApp surveys and SMS surveys. The interface pulls together survey responses into one streamlined dashboard, making it easy to get a quick overview of customer sentiment without hopping between platforms. Very cohesive experience.
Until a while ago, I was using external links to bring customer feedback. After using Merren, I discovered a smarter way to communicate with my clients- WhatsApp survey. The templates are conversational and people have been more responsive than ever. People are open to receiving messenger surveys. A high response rate is a huge plus point.
