Native WhatsApp Surveys: Instant, interactive feedback for agile, customer-centric teams
With Merren, quickly create and deploy native WhatsApp surveys that leverage the high
reach and response rates of WhatsApp to get you actionable customer feedback faster
No commitment. No hassle. Just quick response surveys.
Unlock the Power of WhatsApp for Instant, Engaging Feedback
Harness the power of the platform that your customers use every day build a powerful feedback engine:
- Reach customers where they are with surveys that run natively in WhatsApp
- Get quick, real-time survey responses by leveraging high open and response rates of WhatsApp
- Collect clear feedback in diverse forms— text, images, videos, and documents
- Enjoy a smooth, multilingual, conversational survey experience that feels like a chat than a boring form
Send Native WhatsApp Surveys, Not Survey Links Through WhatsApp
Unlike traditional online surveys shared via WhatsApp (or Emails or SMS)—which force your customers to jump through hoops— Merren’s native WhatsApp surveys are built directly into the messaging experience for effortless, engaging feedback. This means:
A Seamless Process From Survey Creation to Insight
Merren simplifies the entire survey process with an approach that is effective and straightforward.
Create Instant Surveys
- Use our AI-powered Survey Builder and create a customized feedback questionnaire. Choose from our 5-point rating scale to 7-point Likert scale.
- Select from our pre-designed survey templates developed for any industry. Build a survey that matches your research intention.
- Our conversational questions encourage immediate response. Get a high survey response rate.
- Automatic multilingual translations will make the WhatsApp surveys more relatable.
Deploy Surveys Using Branded WhatsApp Account
- Launch WhatsApp surveys directly into your customers’ phone with a single click.
- Use a whitelabelled WhatsApp bot customized for your brand.
- Push the survey to your customer list or share an instant survey link.
- Compatible with iOS and Android. Customers can even respond via the desktop version of WhatsApp.
Collect & Analyze Customer Feedback
- Gather real-time responses in one centralized dashboard.
- Leverage built-in analytics to convert customer interactions into real-time actionable insights.
- Download tabulated reports or individual responses in pdf. Download raw data as an excel
Not Just Scores-Merren’s AI Conversational Flow Reveals the ‘Why’ Behind Every Response
Blend quantitative scores and qualitative context—know not just what customers think, but why they feel it. Automatically probe unstructured responses with follow‑up questions that dig deeper into customer sentiment Leverage AI to surface themes, trends, and sentiment at scale—instantly transforming raw feedback into clear action items
Powerful Features, Exceptional Customer Value
Merren’s native WhatsApp surveys come loaded with features that work for you:
Variety of question types (Q and T)
Collect rich feedback through multiple choice, text, images, audio, and video.
Multilingual Capability
Engage a global audience in their native language.
Real-Time Analytics
Transform immediate responses into actionable insights for agile decision-making.
White-Label Branding
Run surveys with your own name, logo—and even a verified tick—for authentic customer trust.
Seamless Integration
Automatically channel feedback into your CRM or Google Sheets.
Proven Success Stories
Discover how native WhatsApp surveys have transformed feedback into powerful insights:
Learn how a senior-focused startup reached an untapped audience
How an FMCG firm nailed product pricing—all through quick, conversational surveys that deliver real results.
Trusted by Leading Brands, Loved by Their Customers
Creating surveys from scratch adds a lot of cognitive load on me. I used Merren to create surveys in a few clicks. I routed these customized templates via native WhatsApp surveys. The response was immediate. The entire process was simple to follow and execute.
The problem is always in the set up hurdles. It's time consuming. However, Merren’s sign up and integration felt very natural. We could reach our customers with WhatsApp surveys and SMS surveys. The interface pulls together survey responses into one streamlined dashboard, making it easy to get a quick overview of customer sentiment without hopping between platforms. Very cohesive experience.
Until a while ago, I was using external links to bring customer feedback. After using Merren, I discovered a smarter way to communicate with my clients- WhatsApp survey. The templates are conversational and people have been more responsive than ever. People are open to receiving messenger surveys. A high response rate is a huge plus point.
Take the Next Step Towards Better Experiences Today
No commitment. No hassle. Just better CX.