Customer Loyalty and Retention Survey
For EdTech Industry

Utilize this Customer Retention Survey Template for the EdTech Industry. Bring user insights on satisfaction levels, valued features, and factors influencing the continued use of EdTech services.

Customer Loyalty and Retention Survey For EdTech Industry

1. How likely are you to continue using <Your Brand>’s services in the future? (MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely

2. What aspects of <Your Brand> would encourage you to continue using its services?  (MCQ-Multiple Selection)
□ High-quality Course Content
□ Engaging Learning Experience
□ Responsive Customer Support
□ Affordable Pricing Plans
□ Other (Please specify)

3. On a scale from 1 to 5, how satisfied are you with the overall experience of using <Your Brand>? (MCQ-Single Selection)
○ 1 – Very dissatisfied
○ 2 – Dissatisfied
○ 3 – Neutral
○ 4 – Satisfied
○ 5 – Very satisfied

4. Which features of <Your Brand> do you find most valuable and likely to make you continue using it? (MCQ-Multiple Selection)
□ Personalized Learning Paths
□ Accessible Learning Resources
□ Interactive and Practical Learning Modules
□ Progress Tracking Tools
□ Other (Please specify)

5. Have you recommended <Your Brand> to others? (MCQ-Single Selection)
○ Yes
○ No

6. What improvements or additions would make you more likely to continue using <Your Brand>? (MCQ-Multiple Selection)
□ More Advanced Course Offerings
□ Improved User Interface/Experience
□ Mobile App Enhancements
□ Expanded Community Features (Forums, Discussion Boards)
□ Other (Please specify)

7. Would you consider <Your Brand> as your primary platform for educational needs in the future? (MCQ-Single Selection)
○ Yes
○ No
○ Not sure

8. Which factors might lead you to stop using <Your Brand>? (MCQ-Multiple Selection)
□ Poor Course Quality
□ Inadequate Customer Support
□ Pricing Changes
□ Difficulty in Navigating the Platform
□ Other (Please specify)

9. How likely are you to explore other EdTech platforms in the near future? (MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely

10. Any suggestions or feedback to help <Your Brand> improve and retain its users in the future? (Open-ended)
Ans: ___________________________________________________