Customer Loyalty and Retention
Survey For Education Industry

Explore this customer retention survey template for the education Industry. Bring user and student insights on satisfaction levels, valued features, and factors influencing the continued use of educational services and learnings.

Customer Loyalty & Retention Survey For Education Industry

1. How satisfied are you with the overall experience of using <Your Brand>’s products/services? (MCQ-Single Selection)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

2. Which specific product or service of <Your Brand> do you use or have experience with? (MCQ-Multiple Selection)
□ Online courses
□ Tutoring services
□ Test preparation materials
□ Educational software/apps
□ Workshops/seminars
□ Other (please specify)

3. How likely are you to continue using <Your Brand>’s product or service in the future? (MCQ-Single Selection)
○ Very Likely
○ Likely
○ Neutral
○ Unlikely
○ Very Unlikely

4. What features or aspects of <Your Brand>’s product or service do you find most appealing? (MCQ-Multiple Selection)
□ Quality of content/materials
□ User-friendly interface/platform
□ Variety of offerings
□ Timely customer support
□ Flexibility in learning options
□ Other (please specify)

5. Have you recommended <Your Brand>’s product or service to others? (MCQ-Single Selection)
○ Yes
○ No

6. How important is ongoing improvement or innovation in <Your Brand>’s product or service for you to continue using it? (MCQ-Single Selection)
○ Extremely important
○ Important
○ Neutral
○ Not very important
○ Not important at all

7. Are there any specific changes or enhancements you’d like to see in <Your Brand>’s product or service to ensure you continue using it in the future? (Open-ended)
Ans: ___________________________________________

8. How likely are you to explore or try out new features or updates introduced by <Your Brand>? (MCQ-Single Selection)
○ Very Likely
○ Likely
○ Neutral
○ Unlikely
○ Very Unlikely

9. Which factors, if any, might influence your decision to stop using <Your Brand>’s product or service? (MCQ-Multiple Selection)
□ Lower quality compared to competitors
□ Availability of better alternatives
□ Changes in personal needs or circumstances
□ Poor customer service/support
□ Pricing changes
□ Other (please specify)

10. What keeps you engaged or interested in using <Your Brand>’s product or service regularly? (Open-ended)
Ans: ___________________________________________