Customer Satisfaction Survey For
Apparel And Fashion Industry

Explore this customer satisfaction survey template for the Apparel and Fashion Industry. This survey aims to capture insights on product quality, influencing factors, loyalty, and expectations of the target customers.

Customer Satisfaction Survey For Apparel & Fashion Industry

1. How satisfied are you with the quality of products offered by <Your Brand>? (MCQ-Single Selection)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

2. Which of the following aspects of <Your Brand> influence your satisfaction? (MCQ-Multiple Selection)
□ Product Design/Style
□ Product Durability
□ Price Range
□ Customer Service
□ Product Range/Variety
□ Website/Online Experience
□ Shipping/Delivery
□ Return/Exchange Policy
□ Other

3. How likely are you to continue purchasing from <Your Brand> in the future? (MCQ-Single Selection)
○ Very Likely
○ Likely
○ Neutral
○ Unlikely
○ Very Unlikely

4. What do you appreciate most about shopping with <Your Brand>? (Open-ended)
Ans: ___________________________________________________

5. Have you recommended <Your Brand> to friends or family? (MCQ-Single Selection)
○ Yes
○ No

6. Which of the following services do you value the most when interacting with <Your Brand>? (MCQ-Multiple Selection)
□ Quick and Responsive Customer Support
□ Hassle-free Returns/Exchanges
□ Personalized Recommendations
□ Exclusive Offers/Discounts
□ Loyalty Programs/Rewards
□ Convenient Payment Options
□ Other 

7. On a scale of 1 to 5, how well does <Your Brand> meet your expectations? (Rating Scale)
○ 1 – Far Below Expectations
○ 2 – Below Expectations
○ 3 – Met Expectations
○ 4 – Exceeded Expectations
○ 5 – Far Exceeded Expectations

8. What improvements would you suggest to enhance your experience with <Your Brand>? (Open-ended)
Ans: ___________________________________________________

9. Where do you primarily shop for fashion and apparel products? (MCQ-Single Selection)
○ Physical Stores (Malls, Boutiques, etc.)
○ Online Retailers (Amazon, etc.)
○ <Your Brand> Official Website
○ Department Stores
○ Other (Specify: __________)

10. How likely are you to engage with <Your Brand> on social media for updates or promotions?(MCQ-Single Selection)
○ Very Likely
○ Likely
○ Neutral
○ Unlikely
○ Very Unlikely