Customer Satisfaction Survey
For Automotive Industry

1. How satisfied are you with the overall experience of using products and services from <Your Brand>? (Multiple)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

2. Which specific product or service from <Your Brand> are you most pleased with? (Multiple Select)
□  Vehicles
□  Maintenance services
□  Customer support
□  Financing options
□  Accessories
□  Other (please specify)

3. What influenced your decision to choose <Your Brand> over other automotive brands? (Multiple Type)
□  Product quality and reliability
□  Competitive pricing
□  Positive reviews or recommendations
□  Brand reputation and trustworthiness
□  Innovative features
□  Other (please specify)

4. How satisfied are you with the customer service and support provided by <Your Brand>? (Multiple)
○  Excellent
○  Good
○  Average
○  Poor
○  Very Poor

5. Which of the following aspects of <Your Brand>’s customer service do you find most satisfactory? (Multiple Type)
□  Responsiveness
□  Knowledgeable staff
□  Timely resolution of issues
□  Effective communication
□  None of the above

6. If you encountered any issues with <Your Brand>’s products or services, how satisfied were you with the resolution process? (Multiple)
○  Very Satisfied
○  Satisfied
○  Neutral
○  Dissatisfied
○  Very Dissatisfied

7. How likely are you to recommend <Your Brand> to friends or family members? (Multiple)
○  Highly Likely
○  Likely
○  Neutral
○  Unlikely
○  High Unlikely

8. What suggestions do you have for <Your Brand> to enhance your overall satisfaction with their products and services? (Open-ended)
Ans: ___________________________________________

9. Is there anything specific that <Your Brand> excels at and should continue doing to maintain customer satisfaction?
(Open-ended)
Ans: ___________________________________________

10. On a scale from 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied, how would you rate your overall experience with <Your Brand>? (Multiple)
○  1
○  2
○  3
○  4
○  5
○  6
○  7
○  8
○  9
○  10