Customer Satisfaction Survey For
Banking And Financial Services Industry

1. How satisfied are you with the overall experience of using <Your Brand>’s services/products? (MCQ-Single Selection)
○ Very satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very dissatisfied

2. Which of the following <Your Brand> products/services have you used or are currently using? (MCQ-Multiple Selection)
□ Checking accounts
□ Savings accounts
□ Personal loans
□ Credit cards
□ Mortgage services
□ Investment opportunities
□ Insurance services
□ Others (Please specify)

3. What aspects of <Your Brand>’s services/products do you appreciate the most?
 (MCQ-Multiple Selection)
□ Competitive interest rates
□ User-friendly online/mobile banking
□ Efficient customer service
□ Variety of services offered
□ Clear and transparent policies
□ Attractive rewards and benefits
□ Others (Please specify)

4. How likely are you to continue using <Your Brand>’s services/products in the future? (MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely

5. Have you recommended <Your Brand> to others in the past? (MCQ-Single Selection)
○ Yes
○ No

6. If yes, what motivated you to recommend <Your Brand>? (Open-ended)
Ans: ___________________________________________

7.Which areas of <Your Brand>’s services/products do you think need improvement?  (MCQ-Multiple Selection)
□ Faster transaction processing
□ Enhanced security measures
□ Expanded branch network
□ More competitive rates
□ Improved customer service response time
□ Better online/mobile banking features
□ Others (Please specify)

8. On a scale of 1 to 5, how would you rate the customer service provided by <Your Brand>? (MCQ-Single Selection)
○ 1 – Very poor
○ 2 – Poor
○ 3 – Average
○ 4 – Good
○ 5 – Excellent

9.What new services or features would you like to see introduced by <Your Brand>? (Open-ended)
Ans: ___________________________________________

10. How often do you provide feedback or complaints to <Your Brand> about its services/products? (Open-ended)
Ans: ___________________________________________