Customer Satisfaction survey for
Healthcare & Pharmaceuticals industry

Utilize this customer satisfaction survey template curated for the healthcare and pharmaceutical industry.
This survey aims to evaluate product usage, satisfaction with quality and customer service, likelihood of recommendation, reasons for recommendations and improvement suggestions.

Customer Satisfaction Survey For
Healthcare & Pharmaceuticals Industry

1. Have you heard of <Your Brand> before today? (Multiple)
○ Yes
○ No

2. Which of the following products or services from <Your Brand> have you used? (Multiple Type)
□ Prescription medications
□ Over-the-counter medications
□ Medical devices
□ Health supplements
□ Healthcare services (e.g., clinics, hospitals)
□ None of the above

3. How satisfied are you with the quality of <Your Brand>’s products or services? (Multiple)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

4. How would you rate your experience with <Your Brand>’s customer service and support? (Multiple)
○ Excellent
○ Good
○ Average
○ Poor
○ Very Poor

5. Have you ever recommended <Your Brand> to friends or family members in need of healthcare or pharmaceutical products or services? (Multiple)
○ Yes
○ No

6. If you have recommended <Your Brand>, what was the primary reason for your recommendation? (Multiple Type)
□ High product quality
□ Excellent customer service
□ Competitive pricing
□ Trustworthiness and reputation
□ Effective marketing and information
□ Other (Please specify)

7. How likely are you to continue using <Your Brand>’s products or services in the future?  (Multiple)
○ Highly Likely
○ Likely
○ Neutral
○ Unlikely
○ Highly Unlikely

8. What improvements or changes would you suggest for <Your Brand> to enhance customer satisfaction? (Open-ended)
Ans: ___________________________________________

9. Is there anything else you would like to share about your experiences with <Your Brand> or any other comments you may have? (Open-ended)
Ans: ___________________________________________

10. On a scale from 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied, how would you rate your overall experience with <Your Brand>? (Multiple)
○ 1
○ 2
○ 3
○ 4
○ 5
○ 6
○ 7
○ 8
○ 9
○ 10