Customer Satisfaction Survey
For Healthtech Industry

Conduct a customer satisfaction survey for the healthtech industry.

Customer Satisfaction Survey For Healthtech Industry

1.  How satisfied are you with the products/services offered by <Your Brand>?  (MCQ-Single Selection)
○ Extremely satisfied
○ Very satisfied
○ Moderately satisfied
○ Slightly satisfied
○ Not satisfied at all

2. Which aspects of <Your Brand>’s products/services do you find most satisfactory?  (MCQ-Multiple Selection)
□ Product effectiveness
□ Ease of use
□ Customer service/support
□ Pricing
□ Range of services/products
□ Other (Please specify)

3. How likely are you to continue using <Your Brand>’s products/services in the future? (MCQ-Single Selection)
○ Extremely likely
○ Very likely
○ Moderately likely
○ Slightly likely
○ Not likely at all

4. Have you recommended <Your Brand> to others seeking Healthtech solutions? (MCQ-Single Selection)
○ Yes, multiple times
○ Yes, occasionally
○ No, but I would consider it
○ No, and I wouldn’t consider it

5. Which of the following factors influenced your decision to use <Your Brand>’s products/services? (MCQ-Multiple Selection)
□ Positive reviews/testimonials
□ Recommendations from healthcare professionals
□ Personal research and online information
□ Previous positive experience with the brand
□ Competitive pricing
□ Other (Please specify)

6. How satisfied are you with the level of innovation in <Your Brand>’s products/services? (MCQ-Single Selection)
○ Extremely satisfied
○ Very satisfied
○ Moderately satisfied
○ Slightly satisfied
○ Not satisfied at all

7. Which additional features or improvements would enhance your satisfaction with <Your Brand>? (MCQ-Multiple Selection)
□ Better integration with other health devices/platforms
□ More personalized/customized services
□ Enhanced data security and privacy measures
□ Expanded service offerings in specific health areas
□ Faster response times/customer support
□ Other (Please specify)

8. How would you rate the overall reliability of <Your Brand>’s products/services? (MCQ-Single Selection)
○ Extremely reliable
○ Very reliable
○ Moderately reliable
○ Slightly reliable
○ Not reliable at all

9. Please share any specific experiences, positive or negative, you’ve had with <Your Brand> that significantly impacted your satisfaction. (Open-ended)
Ans: _______________________________________________

10. Considering other Healthtech brands, are there any aspects where you feel <Your Brand> could improve to meet customer needs better? (Open-ended)
Ans: _______________________________________________

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The healthtech solutions industry can witness a very long customer journey. People make critical health oriented decisions- will the products and services satisfy their requirements? Are people willing to choose your brand over a competitor’s offerings? Make decisions based on market data. To capture these satisfaction metrics, publish a customer  satisfaction survey with our question template.

Get a variety of insights on how often people use your products and how they feel about it. Understand if people are willing to consider your healthtech solutions in the long run. Determine people’s influence on purchase- is it the testimonials? Is it the reliable recommendations or the competitive pricing? Enable people to express their personal experiences of using your products and services. Gauge these insights and make technological improvements for future offerings. Share this survey via multi-channel platforms and get a high response rate on the Merren dashboard.

Additional resources to help you win your CX protocols

Get answers for commonly asked questions on Merren. Successfully collect customer feedback for your industry.

Read about improving customer satisfaction metrics, methods to collect feedback and information to boost your CX.

Hear from the industry experts on how to navigate the wide world of customer experience.

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