Customer Satisfaction Survey
For Marketplaces Industry

Learn what turns people into brand advocates with these satisfaction metics. Capture in-the-moment responses with this free survey template for the marketplaces and ecommerce industry.

Customer Satisfaction Survey For Marketplaces Industry

1. How satisfied are you with the overall experience of using <Your Brand>? (MCQ-Single Selection)
○ a. Very satisfied
○ b. Satisfied
○ c. Neutral
○ d. Dissatisfied
○ e. Very dissatisfied

2. Which of the following products/services have you used from <Your Brand>? (MCQ-Multiple Selection)
□ a. Electronics
□ b. Fashion/Apparel
□ c. Home & Kitchen
□ d. Health & Beauty
□ e. Groceries
□ f. Other (Specify)

3. On a scale from 1 to 5, rate the quality of products/services provided by <Your Brand> (MCQ-Single Selection)
○ 1 – Very poor
○ 2 – Poor
○ 3 – Average
○ 4 – Good
○ 5 – Excellent

4. How likely are you to continue using <Your Brand> in the future? (MCQ-Single Selection)
○ a. Very likely
○ b. Likely
○ c. Neutral
○ d. Unlikely
○ e. Very unlikely

5. What aspect of <Your Brand> do you appreciate the most? (MCQ-Multiple Selection)
□ a. Customer service/support
□ b. Product variety
□ c. User-friendly platform
□ d. Pricing
□ e. Timely delivery
□ f. Other (Specify)

6. Select the features that you find most satisfying in the services offered by <Your Brand> (MCQ-Multiple Selection)
□ a. Easy return/exchange policy
□ b. Quality assurance/guarantee
□ c. Personalized recommendations
□ d. Loyalty rewards program
□ e. Other (Specify)

7.How would you rate the customer service provided by <Your Brand>? (MCQ-Single Selection)
○ a. Excellent
○ b. Good
○ c. Average
○ d. Poor
○ e. Very poor

8. What improvements or additions would you like to see in <Your Brand>’s products/services? (Open-ended)
Ans: ___________________________________________

9. Would you recommend <Your Brand> to friends or family based on your experience? (MCQ-Single Selection)
○ a. Yes, definitely
○ b. Yes, maybe
○ c. No, probably not
○ d. No, definitely not

10. Open-ended question: How has <Your Brand> positively impacted your daily life or routine? (Open-ended)
Ans: ___________________________________________