Customer Satisfaction Survey
For Real Estate Industry

1. Have you used the services/products of <Your Brand> in the past? (MCQ-Single Selection)
○ Yes
○ No

2. Please select the services/products you have utilized from <Your Brand> (MCQ-Multiple Selection)
□ Residential property buying/selling
□ Commercial property buying/selling
□ Property management services
□ Real estate investment services
□ Other (Please specify)

3. On a scale from 1 to 5, how satisfied are you with the overall experience of using <Your Brand>? (MCQ-Single Selection)
○ 1 – Very Dissatisfied
○ 2 – Dissatisfied
○ 3 – Neutral
○ 4 – Satisfied
○ 5 – Very Satisfied

4. What specific aspect of <Your Brand>’s service/product do you appreciate the most? (MCQ-Single Selection)
○ Customer service responsiveness
○ Quality of properties/services offered
○ Pricing competitiveness
○ User-friendly processes
○ Other (Please specify)

5. What improvements would you suggest to enhance your experience with <Your Brand>? (MCQ-Multiple Selection)
□ Faster response times from customer service
□ More diverse property listings/services
□ Better pricing options/offers
□ Improved website/mobile app functionality
□ Other (Please specify)

6. Would you recommend <Your Brand> to others seeking real estate services? (MCQ-Single Selection)
○ Yes
○ No

7. How likely are you to use <Your Brand> again for your future real estate needs? (MCQ-Single Selection)
○ Very Likely
○ Likely
○ Undecided
○ Unlikely
○ Very Unlikely

8. Which of the following influenced your decision to use <Your Brand>? (MCQ-Multiple Selection)
□ Positive reviews/testimonials
□ Referral from friends or family
□ Competitive pricing
□ Previous positive experience with the brand
□ Other (Please specify)

9. What could <Your Brand> do to exceed your expectations in the future? (Open-ended)
Ans: ___________________________________________

10. Would you like to share any additional comments or suggestions about your experience with <Your Brand>? (Open-ended)
Ans: ___________________________________________