Customer Satisfaction Survey
For Real Estate Industry

Use this buyer satisfaction survey template curated for your customers to understand satisfaction
metrics. This survey aims to gather insights into buyer satisfaction regarding the provided services,
resolving issues and motivations to recommend the agency within the real estate industry.

Customer Satisfaction Survey For Real Estate Industry

1. Have you used the services/products of <Your Brand> in the past? (MCQ-Single Selection)
○ Yes
○ No

2. Please select the services/products you have utilized from <Your Brand> (MCQ-Multiple Selection)
□ Residential property buying/selling
□ Commercial property buying/selling
□ Property management services
□ Real estate investment services
□ Other (Please specify)

3. On a scale from 1 to 5, how satisfied are you with the overall experience of using <Your Brand>? (MCQ-Single Selection)
○ 1 – Very Dissatisfied
○ 2 – Dissatisfied
○ 3 – Neutral
○ 4 – Satisfied
○ 5 – Very Satisfied

4. What specific aspect of <Your Brand>’s service/product do you appreciate the most? (MCQ-Single Selection)
○ Customer service responsiveness
○ Quality of properties/services offered
○ Pricing competitiveness
○ User-friendly processes
○ Other (Please specify)

5. What improvements would you suggest to enhance your experience with <Your Brand>? (MCQ-Multiple Selection)
□ Faster response times from customer service
□ More diverse property listings/services
□ Better pricing options/offers
□ Improved website/mobile app functionality
□ Other (Please specify)

6. Would you recommend <Your Brand> to others seeking real estate services? (MCQ-Single Selection)
○ Yes
○ No

7. How likely are you to use <Your Brand> again for your future real estate needs? (MCQ-Single Selection)
○ Very Likely
○ Likely
○ Undecided
○ Unlikely
○ Very Unlikely

8. Which of the following influenced your decision to use <Your Brand>? (MCQ-Multiple Selection)
□ Positive reviews/testimonials
□ Referral from friends or family
□ Competitive pricing
□ Previous positive experience with the brand
□ Other (Please specify)

9. What could <Your Brand> do to exceed your expectations in the future? (Open-ended)
Ans: ___________________________________________

10. Would you like to share any additional comments or suggestions about your experience with <Your Brand>? (Open-ended)
Ans: ___________________________________________