Customer experience is an ongoing activity. The efficiency of CX magnifies when businesses scale across geographical boundaries. This is where marketers and CX leaders need an AI-driven customer experience tool. Merren offers the best features that can streamline your activities at scale.
Merren Features That Improve Your Customer Experience
Measure customer metrics, close the customer feedback loop and attain real-time responses over a centralized dashboard. Access all AI-driven features with Merren.
1. Pre-designed survey templates
Merren has over 150+ survey templates designed for every campaign and every industry. You can sign in and customize these questionnaires as per the research goal. These templates are compatible with devices and responsive for any platform. Check the survey templates here for free.
2. Build instant survey templates
Merren’s AI-driven survey builder enables CX leaders to create an instant survey template. Access scales from 3-point scale to 10-point Likert scale. Survey Builder creates questionnaires in a few clicks that can be customized as per research requirements. Access the AI Survey Builder here for free.
3. Popular messaging applications for survey channel
Merren uses dynamic and interactive survey channels of WhatsApp, Facebook messenger, interactive SMS/RCS. The AI-driven platform also uses chatbots and dynamic email that do not require any external browser to answer a survey. These interactive platforms offer native messenger surveys that are 10 times more interactive than traditional methods.
4. Collect rich media-friendly survey responses
Text-based survey responses cannot do justice when people have emotional connection with brands. To bridge the gap, Merren empowers CX leaders to capture emotional metrics and sentiments via audio responses, video survey responses and photos. Media rich survey responses give more context into an insight. Every media-rich insight can be individually mapped for sentimental analysis.
5. Multiple language compatible surveys
Merren offers 60+ language translation for customer feedback surveys. Choose your language in the settings before creating a campaign. Get automatically translated surveys while creating a questionnaire. All multilingual surveys are compatible with WhatsApp surveys, messenger and dynamic email surveys. Collect feedback from a diverse demographic with Merren.
6. CRM integration with your preferred CRM
Integrate Merren surveys with your preferred CRM functions. Learn about survey completion rate and much more with data on the CRM dashboard.
7. Automate through customer touchpoints
Automate surveys at touchpoints with our Zapier integration. This replaces manually launching campaigns into a fully automated campaign. You can automate surveys after a specific interaction especially at post-purchase or post-interaction touchpoints.
8. Brand customer feedback campaigns with your logo
White Label your customer feedback campaigns with your brand logos. This increases reliability and trust among your respondents. White label customer feedback campaigns on WhatsApp, Facebook messenger, chatbots or dynamic email surveys.
9. AI-probing with open ended questions
Merren has AI-driven probing that continues a conversation with respondents. The aim is to solicit genuine interactions with people via open-ended questions. The AI-probing feature creates questions based on previous answers to keep the conversation interactive. This enables people to express freely, thereby sharing opinions and experiences. Read more about it here.
10. CX dashboard overview
Merren’s CX dashboard collects all responses across platforms without any hassle. View responses spread out over days, weeks and months on a single unified dashboard. Learn more about Merren’s CX features here.
11. Ideal for single or multiple users
Creating a survey seems like a massive task. The messenger survey software makes it easy for any user! Organizations can use a variety of questions and customize it as per their demographics and local language. Merren makes it easy to edit, test-deploy, publish surveys and analyze feedback data from the customers.
Conclusion
Create a perfect customer experience across touchpoints and integration without any hassle. Choose our AI-driven customer feedback platform. Sign up here for a 14 day free trial without any credit card commitments.