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There is a time and place to include either type of surveys: long or short. It depends on the context, Read more
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Create Responsive and Interactive NPS Survey On Merren Read more
It is a well known fact that it takes 7x the cost to acquire new customers. Working on increasing current Read more
Customer service and customer experience together make up memorable experiences for people. Both the terms are used interchangeably but they Read more
A website is a great way to showcase what your brand stands for. However, websites get digital footfall from your Read more
When a potential customer becomes a purchasing customer, it becomes critical for organisations to track their relationship with the buyers. Read more
Customer experience is an important KPI in your business. It goes beyond selling a product or a service. People expect Read more
It is common knowledge that when people feel heard by a brand, they remember the experience for a long time. Read more
Mapping the customer journey across industries and user base can get very complex. This includes mapping feedback at omnichannel touchpoints Read more
People interact with brands via multiple channels including various online platforms (websites, email campaigns, Facebook ads or mobile app interactions). Read more
Integrating Salesforce’s customer data with Merren’s feedback capabilities offers significant...
Integrations make the life of a marketer easier. It simplifies the way we create customer experiences....
Imagine this. You are browsing through an online store but left the window without purchase. The desire...
Qualitative surveys are a window to the thought process of a customer. They can candidly share their...
Voice of the customer (VoC), as the name implies, means customers directly offer feedback based on an...
Customer feedback surveys a window to a person’s thoughts and experiences. It allows marketing professionals...
What is the Customer Effort Score (CES)?
Customer Effort Score (CES) is a metric used to measure the...
Customer feedback is the cornerstone of any successful business strategy, especially in the B2B industry....
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