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Table of Contents Add a header to begin generating the table of contents At Merren, we understand the importance of Read more
Table of Contents Add a header to begin generating the table of contents Rating scale questions are commonly used in Read more
Table of Contents Add a header to begin generating the table of contents Survey questions are a primary way of Read more
Identifying customer pain points is key for delivering an excellent customer experience and retaining customers. In this blog, we will Read more
Table of Contents Add a header to begin generating the table of contents Customer feedback survey is a window to Read more
Survey design
Table of Contents Add a header to begin generating the table of contents Create Responsive Survey Design in CXA survey Read more
Table of Contents Add a header to begin generating the table of contents When it comes to customer experience, 93% Read more
Employee feedback tool
Table of Contents Add a header to begin generating the table of contents Employee feedback is crucial for any organization’s Read more
Online survey distribution is a crucial step as it determines your data collection method, response rate percentage and captures insights Read more
Create a WhatsApp survey and get customer feedback in a few clicks.
Simplify your survey process with WhatsApp. Learn how to create and distribute surveys seamlessly with our WhatsApp survey guide. Read more
Customer journey
Create Seamless Digital Touchpoints in A Customer Journey
Since people have moved into the virtual world for transaction, browsing and purchase, organizations...
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nps detractors
What are NPS Detractors? Turn Detractors into Promoters
Table of Contents Add a header to begin generating the table of contents Improve Brand Advocacy...
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selecting CJM tools w Merren
A Step-by-Step Guide to Selecting a Customer Journey Mapping Tool
  [Download our customer journey mapping tool evaluation sheet here]  As the saying goes, “the...
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A customer effort score (CES) is a service metric that measures how much effort customers put in to interact with your business
What is Customer Effort Score (CES) and How to Measure it?
Table of Contents Add a header to begin generating the table of contents Customer effort score...
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semantic differential scale
Semantic Differential Scale: Definition, Examples, and Advantages
Table of Contents Add a header to begin generating the table of contents The semantic differential...
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Reports (Hero image)
Creating Informative Customer Feedback Reports with Merren
Collecting customer feedback goes beyond surveys and feedback forms. It involves collecting every response,...
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Ranking questions
Ranking Questions: Meaning, Examples, & Analysis Methods
Table of Contents Add a header to begin generating the table of contents A ranking question in...
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demographic survey HERO
Demographic Questions: Understanding Respondent Characteristics
Demographic questions are of primary importance as they help an organisation understand their target...
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survey logic hero pic
Introduction to Survey Logic: The Key to Customized and Relevant Surveys
Survey logic is the key to customized and relevant surveys. It allows you to create a more personalized...
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