Blog Articles
Understanding customer’s emotional metrics is the key to improving experiences and focusing on long term relationships. For B2B companies, customer Read more
https://www.youtube.com/watch?v=jo6ANUmO2hoThe e-commerce industry is a fast paced environment. Handling volumes of orders, responding to customers, closing the feedback loop can Read more
Customer feedback is the heart of many organisations. Brands curate marketing strategies and ad campaigns based on user feedback. This Read more
Audio and video format of media has made it easier for people to keep in touch. This goes beyond shorts Read more
The Net Promoter Score, as established by Bain & Company is universally accepted as the gold standard method to assess Read more
Offering impeccable customer experience is not an option. It is a mandatory protocol for every organisation. When a brand scales Read more
Customer pain points can contribute to churn rates or give you brand advocates. It depends on how you navigate through Read more
Customer feedback is an ongoing process. However, analyzing this feedback and customer data is just as important. A feedback is Read more
Voice of Customer (VoC) analytics is integral for any business that seeks to understand and improve customer experiences. In this Read more
Survey methodologies can determine the quality of data, engagement rates of respondents and how well a feedback campaign will perform Read more
The 1-to-5 rating scale is the unsung hero of feedback collection—simple, intuitive, and remarkably powerful....
Understanding customer’s emotional metrics is the key to improving experiences and focusing on long term...
https://www.youtube.com/watch?v=jo6ANUmO2ho
The e-commerce industry is a fast paced environment. Handling...
Customer feedback is the heart of many organisations. Brands curate marketing strategies and ad campaigns...
Audio and video format of media has made it easier for people to keep in touch. This goes beyond shorts...
The Net Promoter Score, as established by Bain & Company is universally accepted as the gold standard...
Offering impeccable customer experience is not an option. It is a mandatory protocol for every organisation....
Customer pain points can contribute to churn rates or give you brand advocates. It depends on how you...
Customer feedback is an ongoing process. However, analyzing this feedback and customer data is just as...