Customer Satisfaction Survey
For Insurance Industry

1. How satisfied are you with the products/services offered by <Your Brand>?(MCQ-Single Selection)
○ Very satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very dissatisfied

2. Which of the following insurance products/services do you use or have used from <Your Brand>? (MCQ-Multiple Selection)
□ Life insurance
□ Health insurance
□ Auto insurance
□ Home insurance
□ Travel insurance
□ Property insurance
□ Other (Please specify)

3. How responsive do you find <Your Brand> in handling customer queries or claims? (MCQ-Single Selection)
○ Very responsive
○ Somewhat responsive
○ Neutral
○ Not very responsive
○ Not responsive at all

4. Rate the ease of navigating through <Your Brand>’s website or app: (MCQ-Single Selection)
○ Very easy
○ Easy
○ Neutral
○ Difficult
○ Very difficult

5. How would you rate the overall customer service experience provided by <Your Brand>?(MCQ-Single Selection)
○ Excellent
○ Good
○ Average
○ Poor
○ Very poor

6. Which of the following factors influenced your decision to choose <Your Brand> for insurance? (MCQ-Multiple Selection)
□ Competitive pricing
□ Coverage options
□ Brand reputation
□ Recommendations from friends/family
□ Ease of purchase
□ Other (Please specify)

7. Can you share a positive experience you’ve had with <Your Brand>? (Open-ended)
Ans: ___________________________________________

8. What areas or aspects do you think <Your Brand> could improve upon to enhance customer satisfaction? (Open-ended)
Ans: ___________________________________________

9. How likely are you to continue using <Your Brand> for your insurance needs in the future? (MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely

10. Would you recommend <Your Brand> to others seeking insurance services? (MCQ-Single Selection)
○ Definitely would recommend
○ Likely to recommend
○ Neutral
○ Unlikely to recommend
○ Definitely would not recommend