Blog Articles
The virtual network has made it difficult to determine how people really feel offline. However, human emotions can determine the Read more
Think about it. It is now easier to leave a voice note over texting. Sharing voice notes is faster and Read more
Customer experience just got an overhaul and it is for the best. When artificial intelligence meets the customer experience process, Read more
Integrating Salesforce's customer data with Merren's feedback capabilities offers significant advantages for business growth. Gauge important metrics such as c Read more
Integrations make the life of a marketer easier. It simplifies the way we create customer experiences. How a marketer acts Read more
Imagine this. You are browsing through an online store but left the window without purchase. The desire for the purchase Read more
Qualitative surveys are a window to the thought process of a customer. They can candidly share their purchasing process, the Read more
Voice of the customer (VoC), as the name implies, means customers directly offer feedback based on an experience or an Read more
Customer feedback surveys a window to a person’s thoughts and experiences. It allows marketing professionals to quantify responses and offer Read more
What is the Customer Effort Score (CES)?Customer Effort Score (CES) is a metric used to measure the effort a customer Read more
Customer value goes beyond offering a good price for a quality product. Value can have vivid meanings....
It is critical for MSME and large organistion to focus on their people-first culture. This in turn helps...
Employee experience (EX) is the sum of everything an employee experiences throughout their association...
Surveys are a powerful tool for collecting customer feedback. However, manually publishing campaigns...
Integrations bridge the gap between an organisation and their customer. It provides ample data for brands...
People avoid long format questionnaires. Simply because of a high cognitive fatigue associated with it....
Short surveys are a great way to capture superfast feedback from your target audience. However, traditional...
Looking to create interactive forms on WhatsApp? In this blog, we take you through a step by step guide...
WhatsApp is an interactive platform. This messenger platform has a growing audience on a yearly basis....