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Customer recommendations can positively influence future sales. This is called customer advocacy. It means people are willing to recommend your Read more
There is a time and place to include either type of surveys- long or short. It depends on the context, Read more
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Create Responsive and Interactive NPS Survey On Merren Read more
It is a well known fact that it takes 7x the cost to acquire new customers. Working on increasing current Read more
Customer service and customer experience together make up memorable experiences for people. Both the terms are used interchangeably but they Read more
A website is a great way to showcase what your brand stands for. However, websites get digital footfall from your Read more
When a potential customer becomes a purchasing customer, it becomes critical for organisations to track their relationship with the buyers. Read more
Customer experience is an important KPI in your business. It goes beyond selling a product or a service. People expect Read more
It is common knowledge that when people feel heard by a brand, they remember the experience for a long time. Read more
Mapping the customer journey across industries and user base can get very complex. This includes mapping feedback at omnichannel touchpoints Read more
Ever wondered why asking for detailed feedback often feels like pulling teeth? Traditional surveys, with...
Customer feedback surveys a window to a person’s thoughts and experiences. It allows marketing professionals...
What is the Customer Effort Score (CES)? Customer Effort Score (CES) is a metric used to measure the...
Customer feedback is the cornerstone of any successful business strategy, especially in the B2B industry....
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Get 10x More Survey Responses...
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Create a FREE tNPS survey with...
Customer satisfaction score is a commonly used metric to measure customer satisfaction after a person...
Customer recommendations can positively influence future sales. This is called customer advocacy. It...
There is a time and place to include either type of surveys- long or short. It depends on the context,...