MAKE CUSTOMER EFFORT SCORE SURVEYS RESPONSIVE. IDENTIFY A CUSTOMER’S ROADBLOCKS FOR FASTER RESOLUTION

Find out if your buyers are struggling or they have immediate assistance. Capture genuine response rates using Merren’s CES surveys. Identify roadblocks and create brand advocates with CES survey tools.

Advantages Of Merren’s CES Feedback Survey

No Effort Goes In Vain With Merren’s Facilities

This includes creating pre-designed and custom made questionnaires for your customer base. Instantly create a CES feedback survey and share it with your buyers after a transaction or a phone call. Erase waiting time and start collecting responses instantly.

Make Dynamic Messenger Based Applications Work For You

Interactive platforms such as WhatsApp messenger, Facebook Messenger and AMP emails have a high engagement rate. This way, you can gather information when you launch CES metric surveys.

Collect Multimedia Responses Along With Effort Score Metrics

People love to express themselves especially when they have something to say. Collect open-ended responses in the form of audio, video or photos. Merren’s robust platform can collect rich media feedback for detailed analysis.

Trigger CES Surveys Along Touchpoints in The Customer Journey Mapping

Identify primary touchpoints and automatically trigger CES surveys to your customers. This can happen after a conversation with a service professional or during a business-consumer interaction. Identify their pain points and feedback along with their experience with your products and services.

YOU WANT DATA. SO WE BRING THE RESULTS TO YOUR DASHBOARD

Industry professionals use our CES surveys and launch it across messenger based apps. They have
increased their response rate by 10x. It is time for the modern day marketer to get the same benefits.