Customer Satisfaction Survey
For EdTech Industry

Use this Customer Satisfaction Survey for your organisation in the EdTech industry. Assess customer experience, preferences, and suggestions on products/services’ quality, variety, user-friendliness, and customer support.

Customer Satisfaction Survey For EdTech Industry

1. How satisfied are you with the overall experience of using <Your Brand>’s products/services? (MCQ-Single Selection)
○ Extremely satisfied
○ Very satisfied
○ Moderately satisfied
○ Slightly satisfied
○ Not at all satisfied

2. Which specific products or services from <Your Brand> have you used? (MCQ-Multiple Selection)
□ Online Courses
□ Test Preparation Materials
□ Interactive Learning Apps
□ Live Webinars or Virtual Classes
□ Other (Please specify)

3. What do you appreciate the most about <Your Brand>’s products/services?  (MCQ-Multiple Selection)
□ High-quality Course Content
□ User-Friendly Interface
□ Engaging Learning Experience
□ Responsive Customer Support
□ Other (Please specify)

4. On a scale from 1 to 5, how satisfied are you with the variety of courses offered by <Your Brand>? (MCQ-Single Selection)
○ 1 – Very dissatisfied
○ 2 – Dissatisfied
○ 3 – Neutral
○ 4 – Satisfied
○ 5 – Very satisfied

5. How likely are you to continue using <Your Brand>’s products/services in the future? (MCQ-Single Selection)
○ Very likely
○ Likely
○ Neutral
○ Unlikely
○ Very unlikely

6. What improvements or additions would you like to see in <Your Brand>’s offerings? (MCQ-Multiple Selection)
□ More Advanced Course Content
□ Improved User Interface/Experience
□ Expanded Access to Learning Resources
□ Enhanced Mobile App Functionality
□ Other (Please specify)

7. Have you faced any challenges or difficulties while using <Your Brand>’s products/services? (MCQ-Single Selection)
○ Yes
○ No

8. If you answered “Yes” to the previous question, please describe the challenges you encountered. (Open-ended)
Ans: ___________________________________________________

9. How responsive and helpful do you find <Your Brand>’s customer support team when addressing issues or queries? (MCQ-Single Selection)
○ Very responsive and helpful
○ Moderately responsive and helpful
○ Slightly responsive and helpful
○ Not at all responsive and helpful

10.Any additional feedback or suggestions to help improve <Your Brand>’s products/services?(Open-ended)
Ans: ___________________________________________________