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Your customers are your biggest cheerleaders. Social testimonials
can boost your business and offer credibility for new and potential customers. It is time to collect social reviews and improve customer
service on a regular basis.
Collect feedback from customers in real time using our NPS and CSAT surveys. Track their customer satisfaction in-moment and identify detractors from promoters. Prevent customer churn and close the feedback loop at the earliest.
Identify their feedback and opinions at various touchpoints. Businesses need to collect critical information at every step of their buyer’s journey.
Seek feedback using messenger based applications. Make it easier for your customer base to share impromptu responses and opinions of their relationship with you.
Prevent over-surveying customers using our smart automated feedback surveys. Every data is collected over the dashboard automatically.
Smart sentiment analysis can help prevent oncoming or future churn. Detect unhappy buyers and attend to them walk out of that door.
Measure buyer satisfaction at every touchpoint. Identify their grievances and focus on offering solutions.
Track detractors and close any feedback loop with them. Identify promoters and find business opportunities among your brand advocates.
Prevent over-surveying customers using our smart automated feedback surveys. Every data is collected over the dashboard automatically.
Smart sentiment analysis can help prevent oncoming or future churn. Detect unhappy buyers and attend to them before it is too late.
Want to capture instant responses? Switch to Facebook Messenger and WhatsApp messenger. Businesses can also use AMP emails, web based chat bots for their websites and interactive SMS. Capture people’s opinions, exactly as they occur.
People love the freedom to express. We make it easy for you. Clients can solicit responses in multimedia format. This includes audio, video, photographs or plain text. We are ready for any rich multimedia format of expression.
Feedback surveys can be designed to automatically launch at critical touchpoints. At these points, you can collect crucial information about your customer’s experience on products and services. Close any feedback loop at the earliest.
People have a lot to share. To enable that process, people can share text based responses as per their experiences. Our word cloud and sentiment analysis gives a detailed insight on how people think and feel. We empower our marketers with serious data.
Want to capture instant responses? Switch to Facebook Messenger and WhatsApp messenger. Businesses can also use AMP emails, web based chat bots for their websites and interactive SMS. Capture people’s sentiments, exactly as they occur.
All questionnaire templates are simple to use and customise. Marketing professionals do not need any technical expertise to build their own CSAT and NPS surveys. Create a satisfaction feedback campaign and deploy without any glitch.
If you are looking for an even faster process, our AI survey builder is here at your disposal. Create your own questions and edit it as per the market research goals. Marketers can demo test CSAT and NPS surveys before publishing any campaigns.
If you want to view specific answers, we got your back. You can view customer feedback on graphs and charts filtered based on various demographics decided by you. Capture insightful data at your fingertips using our robust CX protocols.
We highly recommend you to start a 14 day free trial with Merren. We do not
need any strings attached including any credit card details.
We highly recommend you to start a 14 day free trial with Merren. We do not need any strings attached including any credit card details.
