Customer Satisfaction Survey
For Education Industry

1. How satisfied are you with the overall experience of using <Your Brand>’s products/services? (MCQ-Single Selection)
○ Very Satisfied
○ Satisfied
○ Neutral
○ Dissatisfied
○ Very Dissatisfied

2. Which specific product or service of <Your Brand> do you use or have experience with? (MCQ-Multiple Selection)
□ Online courses
□ Tutoring services
□ Test preparation materials
□ Educational software/apps
□ Workshops/seminars
□ Other (please specify)

3. Rate the quality of <Your Brand>’s products/services: (MCQ-Single Selection)
○ Excellent
○ Good
○ Average
○ Poor
○ Very Poor

4. How likely are you to recommend <Your Brand> to others based on your experience? (MCQ-Single Selection)
○ Very Likely
○ Likely
○ Neutral
○ Unlikely
○ Very Unlikely

5. What do you like most about <Your Brand>’s products/services? (Open-ended)
Ans: ___________________________________________

6. What areas do you think <Your Brand> excels in? (MCQ-Multiple Selection)
□ Quality of content/materials
□ Customer service/support
□ User-friendly interface/platform
□ Variety of offerings
□ Flexibility in learning options
□ Other (please specify)

7. Have you faced any challenges or issues while using <Your Brand>’s products/services? (MCQ-Multiple Selection)
□ Technical issues
□ Lack of clarity in instructions/materials
□ Poor customer service/support
□ Limited access to resources
□ None
□ Other (please specify)

8. How responsive has <Your Brand> been in addressing your concerns or issues? (MCQ-Single Selection)
○ Very Responsive
○ Responsive
○ Neutral
○ Not very responsive
○ Not responsive at all

9. What improvements or additions would you like to see in <Your Brand>’s products/services? (Open-ended)
Ans: ___________________________________________

10. On a scale of 1 to 10, how likely are you to continue using <Your Brand>’s products/services in the future? (Scale-type)
○ Please select a number from 1 (Not likely at all) to 10 (Extremely likely)