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Customer feedback surveys a window to a person’s thoughts and experiences. It allows marketing professionals to quantify responses and offer Read more
What is the Customer Effort Score (CES)?Customer Effort Score (CES) is a metric used to measure the effort a customer Read more
Customer feedback is the cornerstone of any successful business strategy, especially in the B2B industry. One of the most efficient Read more
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Get 10x More Survey Responses Over The Industry Read more
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Create a FREE tNPS survey with Merren. No Read more
Customer satisfaction score is a commonly used metric to measure customer satisfaction after a person has gone through an experience. Read more
Customer recommendations can positively influence future sales. This is called customer advocacy. It means people are willing to recommend your Read more
There is a time and place to include either type of surveys- long or short. It depends on the context, Read more
Improve Brand Advocacy with Our Net Promoter Score Survey Join For Free Create Responsive and Interactive NPS Survey On Merren Read more
It is a well known fact that it takes 7x the cost to acquire new customers. Working on increasing current Read more
Customer experience just got an overhaul and it is for the best. When artificial intelligence meets the...
Integrating Salesforce’s customer data with Merren’s feedback capabilities offers significant...
Integrations make the life of a marketer easier. It simplifies the way we create customer experiences....
Imagine this. You are browsing through an online store but left the window without purchase. The desire...
Understanding customer feedback is crucial for any business aiming to thrive in today’s competitive market....
Ever wondered why asking for detailed feedback often feels like pulling teeth? Traditional surveys, with...
Customer feedback surveys a window to a person’s thoughts and experiences. It allows marketing professionals...
What is the Customer Effort Score (CES)? Customer Effort Score (CES) is a metric used to measure the...
Customer feedback is the cornerstone of any successful business strategy, especially in the B2B industry....