A simple chatbot can take care of the most common yet repetitive questions from your customers. This saves a lot of time for the customer support team. But how do you create a chatbot survey with no programming or coding knowledge? Use an online survey tool from Merren. In this blog, you will get a step-by-step guide on how to create your first chatbot survey in less than 10 minutes.
What is the difference between chatbots and other bots?
There are different ways to deploy chatbots for different data collection purposes. Chatbots are specifically designed to simulate human conversation and provide instant responses to user queries. Unlike other types of chatbot, such as web crawlers or social media bots, chatbot focuses on interactive communication. It aims to avoid survey fatigue and mimic human-like conversation patterns and behaviors. Today’s chatbots can utilize natural language processing and collect data which makes it more capable and robust with every use.
Additionally, marketing professionals can capture candid user conversations across websites, digital touchpoints and integrate it with WhatsApp surveys and Facebook Messenger surveys.
Can chatbot surveys be used for quantitative and qualitative market research?
Yes, chatbot surveys can be used for both quantitative and qualitative research. They can collect numerical data through multiple-choice questions or ratings scales, as well as gather qualitative feedback through open-ended questions. This allows for a comprehensive analysis of customer opinions and insights.
How to Create a Chatbot Survey Online?
Merren provides a 14 day free trial before you commit to any payment plans. However, once you have taken up a specific plan, clients can access extensive features on the dashboard and utilize the robust platform to its full effect. While building your own survey templates, there are customer satisfaction metrics you can use. This includes net promoter score (NPS) or the customer satisfaction (CSAT score) metrics.
After signing up, there will be an option for clients to curate questionnaires from templates or to build from scratch. To avoid complicating the feedback formation process, there is a facility to replicate the last created form. Clients can use the same template and deploy it via the chatbot technology. However, before publishing a questionnaire, we recommend users to cross check the finer details.
Build a custom survey template
Template based feedback forms are a boon- they eliminate common issues such as compatibility factor, error-prone question structure, double barreled sentences and complexity. Choosing a pre-designed template can bring you a high response rate, seek feedback in a conversational way and collect accurate responses from among your respondents. Since templates are easy to drag and drop, one can also customize the way these questions are curated. This makes it faster for every marketer to build their own feedback format. These questionnaires are also compatible across devices of laptop, mobile phones, iPad and desktop screens.
Create your AI chatbot survey
Simple to follow questionnaires avoid plenty of respondent fatigue. Since they are crisp and to the point, marketers can be assured of maximum response rate when they are launched in real-time. Creating your own chat bot questionnaire has now become simple in terms of the speed of collecting responses and gauging customer grievances. These feedback formats can be launched on social media platforms (WhatsApp surveys, Facebook messenger surveys and Instagram direct messages) right after multiple customer interactions with the customer service team.
Using a set of pre designed chatbot survey question templates, you can automate the data collection process. This will be free of human intervention and errors. An Automated survey helps marketing professionals achieve operational efficiency. You can allocate the resources for a better CX in turn. While these templates can also achieve personalization, the sales team can avoid various repetitive tasks by building a single robust survey bot and deploying them across digital touchpoints.
Create automated surveys without coding
The best part about AI-embedded questionnaires is that you can conduct feedback collection protocols without manual intervention. This is required especially for post purchase survey interactions at various digital touchpoints. With this real time customer feedback solution, the support team can analyze complex data and close the feedback loop all in a few clicks.
Compatible with Android and iPhone
Clients can be rest assured that our survey formats are compatible across devices and platforms including the ios platform. The chats can be visible for android users and for iphone users collectively. The Merren interface is easy to work with and clients can edit. close or delete questions as per their feedback requirement. A lot of the background work has already been done for the end user. All you have to do is curate your own customized surveys with answer options and get ready to collect feedback swiftly from real people across the customer journey.
Create Instant Survey Online with AI Survey Builder
With the advent of chatgpt, people are coming to terms with the abilities of generative AI. Marketers can easily apply artificial intelligence into their day to day work functions. Allow AI to analyze data on your behalf. This is much faster than batch processing the feedback- additionally it is slower than the processing power of an artificial intelligence. For the current consumer base- time is a crucial factor. This involves analyzing customer queries quickly, attending with follow-up questions and managing workflows much faster. While you deploy the web bot based surveys, Merren makes it simple for you since our customer feedback platform works at a record pace. You can now use our AI Survey Builder to help generate instant surveys as per your industry.
Deploy AI chat bot feedback survey
Once you are ready with the customer experience feedback form, we recommend you to demo test it before publishing it for your target audience. Clients that have access to the dashboard over paid plans can conduct unlimited demo tests and make final changes. One you are confident that the survey is ready to do, launch it and collect new responses over multiple platforms. The benefits of using Merren’s AI bot is that it can collect information in multimedia format (formats that are more than just plain text).
Real-time customer data analytics for the marketer
Every response is collected over the interactive dashboard. The dashboard can also collect feedback in real time. This means the customer support team can make immediate phone calls the moment they detect a detractor. This is a crucial timestamp that can prevent unhappy customers from spreading negative word of mouth. Virtual assistants are making the work load more manageable using live chat. One must also note that today’s chatbots are equipped to handle large masses of data. Using Merren’s dashboard, one can segregate the user input based on comparison filters and other filters that you might prefer. We also abide by privacy concerns when personal information is involved in the process. Clients can also download every response in pdf or excel format. You can further analyze this consumer data by feeding it into a business intelligence tool.
Create Surveys for Messenger Apps: WhatsApp and Facebook messenger
Merren is a robust platform where clients can build their own messenger based surveys without much effort. Easy to create, build your own WhatsApp polls and Whatsapp surveys in 5 minutes. You can reuse the questionnaire template and deploy customer satisfaction metrics over Facebook messenger and AMP emails by Google. Clients can also automate the entire customer journey process without any manual handling. This keeps the customer engagement protocol seamless and you get ample quantitative and qualitative data on your dashboard. Automation plays an important role since there is a growing demand for better CX. One cannot go wrong with modern chatbots and upgraded technology is involved. Our templates imitate human conversation so you can be rest assured that these questionnaires are curated to bring a high response rate as promised.
Conclusion
People have fresh experiences right after interacting with a brand. This is the right time to deploy a chatbot for surveys. This post purchase chatbot surveys bring higher response rates, genuine feedback from people and offer greater engagement rate.
With a real time customer feedback solution like chatbot surveys, you can gather honest yet fresh feedback from your target population. This can make a significant difference to your survey data. AI-embedded chatbot surveys can offer conversational survey questions. This can prevent massive survey fatigue for respondents.
If you want to create free chatbot survey questions, Merren offers a 14 day free trial along with different payment options. It is time to supercharge your customer feedback process and get actionable data to boost business.
