At Merren, we understand the importance of effective customer feedback management. Marketers and CX professionals can gather customer feedback at a super fast speed and work with the data across touchpoints. Merren helps you make data-backed decisions that positively impact your business.
Merren Offers Interactive Survey Channels
Merren offers multiple survey channels that are new age and interactive. These channels are highly used among people across various countries. Here are the best channels from Merren that can bring 10x the response rate- more than the average industry standard.
WhatsApp forms and Facebook Messenger surveys.
The USA now has 100 million WhatsApp users as of July 2024. Countries like India and Brazil have a massive WhatsApp user base. On the other hand, Facebook messenger is the 7th most used application. It has 1 billion active users globally. On the marketing side, it makes sense to use these platforms to get instant customer feedback. It prevents survey fatigue and encourages people to provide prompt responses over survey questions. Using Merren, you can get multimedia type responses (audio, video, photos) for qualitative response. You can create a Facebook messenger survey in a few clicks. Similarly, a CX professional can build a WhatsApp feedback form in less than 5 minutes.
Dynamic email survey
The dynamic email uses Google’s AMP facility. It overcomes a very critical friction point. It prevents users from going into an external web browser to share their feedback. This can deter people from sharing responses or clicking links. Merren uses AMP powered email surveys to create interactive email surveys. You do not need any coding experience to create dynamic emails. Respondents can reply to survey questions within the email body.
Web based chat bot
A chatbot is very useful when you have to collect complex customer data around the clock. This helps CX professionals divert their manpower on other activities that need immediate attention. A chatbot works without any manual intervention. What’s delightful is that, with Merren, you can schedule your surveys and deploy it via web based chatbots. Schedule and collect responses hands-free.
Streamline Customer Feedback, the Merren Way
Merren does not require any technical skill. It uses a plug and play approach to keep it user friendly for any customer experience professional.
1. Collect real time data across touchpoints
CX professionals can schedule solicited feedback at critical touchpoints. This can be during onboarding, post purchase or after an interaction with a customer service agent. You can do it hands-free with our Zapier integrations or your preferred CRM systems. Schedule surveys and collect real time data on the CX dashboard.
2. Use AI Survey Builder for instant question forms
Merren uses GPT technology to bring you, instant AI Survey Maker. Create any template of your choice and customize it as per your research goals. Be it brand awareness, customer satisfaction survey, or a buyer persona survey, AI survey builder has got you covered.
3. Get a unified view of your data on the CX dashboard
Merren collects real time data on the CX dashboard. You can view demographic details of your respondents on the analytical dashboard. You can segment the responses as per your requirements. You can convert a voice note response using our speech to text facility.
4. CRM integrations for the modern day marketer
You can access and collaborate with Merren with your preferred integration method. This will supercharge your customer feedback management protocol. Adopt a seamless way of collecting critical information, automating surveys and collecting responses at a superfast speed.
Merren vs Other CX tools
“Merren keeps getting better and better.”- Akshita S, content writer and marketer. Merren on G2 has garnered a good reputation among professionals and marketers.
The proof is in the way Merren augments your workflows. Let us explore Merren as an alternative to other CX tools.
1. Alternative for : Delighted
Delighted is a customer feedback platform that offers market standard question templates and emoticon surveys. The templates are compatible on mobile and desktop. The integrations can help you analyze all the responses on a unified dashboard.
- Merren offers an omnichannel feedback platform that is not present in Delighted. WhatsApp , Facebook messenger and chatbots offer a massive advantage if used via Merren.
- Do away with text based responses! Merren offers multimedia type responses from respondents. Now they can share their opinions as a video, audio, or using photos. Expressions should not be curbed!
2. Alternative for : Nicereply
Nicereply is a CX platform that helps you curate email and pop up surveys and capture insights on brand advocacy. They also offer in-signature surveys
- Merren uses the AI survey builder for an instant feedback form. You do not create templates from scratch. The templates can be customized.
- Merren also has feedback templates for various industries. You can customize each as per your research goals. The templates are also compatible across WhatsApp, Facebook messenger, and interactive emails. Access the templates here.
3. Alternative for : SurveyMonkey
Survey Monkey is one the most popular platforms for curating surveys. They offer multiple survey templates.
- Merren offers AI based insights and speech to text transcripts on your multimedia responses. You can view each response individually for in-depth results.
- You can access automatic translations of all your question templates. Choose from over 100 languages and create questions that encourage people to respond.
- Schedule your surveys with Merren and launch it via multichannels mediums of chatbots, dynamic emails, Facebook messenger or WhatsApp chats.
Conclusion
An effective customer feedback management protocol demands robust and well equipped systems. Our team is here to assist you with the entire program. We have enterprise based solutions that businesses can use. Let your customer feedback management be seamless, worry free and efficient. To learn how Merren can augment your customer feedback management processes, sign up for a 14 day free trial.
