Marketing professions feel the dire need to switch to instant yet efficient survey maker. Merren has an AI survey builder that can save CX professionals from cognitive heavy lifting. You can customize your own templates, questions and test out the survey on different mediums. Let us explore how to create your own set of questionnaires using AI Survey Builder.

How is an AI survey maker different from a traditional survey template?

Traditional survey formats are made from scratch. This takes a lot of time or decision making, creating a very goal oriented question template. Traditional feedback templates also rely extensively on the human element- batch processing and manually collecting public opinions, responses via old ways. In today’s world, trends and patterns are fast changing. CX professionals need to keep up with people and their requirements in real time.

So how can the adoption of artificial intelligence change the CX landscape?

• Generative AI that can make workflows, more simple and efficient. You can have pre-designed and pre-tested question templates at your fingertips.
• An AI survey maker can easily assist you for market research and other customer feedback goals. Create your own NPS survey, CSAT score or CES score surveys in a few clicks. You can also customize it (we will share more in the blog below).
• AI survey templates can be automated across multi channel platforms. Each template can be customized as per survey goals and target respondents.
• Additionally, an AI survey generator can offer a very well-defined survey structure to suit your specific needs of customer feedback. This can encourage CX team members to focus on metrics that matter more- end response rate, survey data collection, satisfaction scores and online reputation.

How to Make An Instant Survey with AI?

Clients can sign up for a 14 day free trial with Merren, without any credit card details. When you are ready with your questionnaires, you can explore other distribution channels of messenger based apps of WhatsApp and Facebook messenger. The messenger based platforms are highly interactive places to capture customer feedback quickly. This brings high response rates. You can now create your own surveys on Facebook, share CSAT score surveys and capture net promoter score or NPS scores.

So let’s get started. 

You will be directed to this section of the platform prior to starting a new feedback survey. You will have an option to create a new survey. Click on generate survey using AI.

You will have an option to fill the details as per your feedback requirements and organisational goals. However, once it is generated, you can still edit and customize the questionnaire in the dashboard.

Thereafter, you will directly go into the questionnaire section. Make sure to fine tune your customer feedback survey and create it to suit your target audience. You can also add new questions including open-ended questions. You can seek multimedia responses along the way.

Here , we are creating a customer effort score or CES survey for our audience. Include open ended questions that can have audio, video or image feedback from your respondents. This makes the response rate more media rich and you can be assured of having a vivid quality of customer data in your repository. Be sure to save your survey with a specific name so you can access it later anytime for future evaluation.

Merren offers 70+ languages for various audiences. Multilingual feedback forms are relatable for audiences speaking that specific language. This enables people to share feedback in regional languages. This is a good way to bring higher response rates and collect valuable insights from a specific set of audience.

Save your survey edit and get ready to demo test them in the next phase.

Demo test AI survey templates across messenger apps

On the left side of the dashboard panel , there is an option to ‘preview and test’ your freshly designed survey. You can preview it on different messenger based platforms including Facebook messenger. The window will generate a link. You can copy it and share it on WhatsApp. It will deploy a test window. Click on ‘create link’ and you are ready to go. Opting for a robust platform to seek feedback can empower your customer service team to upgrade the way they cater to the current customer base. The team can also look at critical points where the buyers might need immediate assistance (in terms of identifying detractors). Once you are ready to publish the survey, it is time to collect a high response rate.

Publish survey and get real-time data oversight

Start collecting response rate from the get go. While people respond to your surveys, you can witness responses on the dashboard as they come in. Merren data collection survey tool is very efficient when it comes to its functionality. Clients can segregate respondent data based on filters and word clouds. You can create simple WhatsApp surveys in 5 minutes using Merren. These questionnaires are easy to create and deploy. Since applications such as Facebook messenger and WhatsApp messenger are easy to use, you can build instant surveys and launch them on these platforms. Additionally, clients can also deploy customer feedback surveys via AMP email and website chatbots.

Collecting responses has never been this easy. People are familiar with messenger based interfaces. Due to this, responding to customer feedback surveys is not an intimidating activity for people. They can share their thoughts and ratings within the chatbox itself. All responses collected are private and are secured with privacy protocols. Now it is time to segregate responses and identify unhappy customers and the satisfied customers. 

The word cloud analysis showcases text based responses from people. In this case, we can capture responses based on what features they were looking for, from Bell Computers. This is a vivid and the fastest way to identify specific features without manual intervention. This makes the job of the product development team easier.

Remember that you can also seek multimedia responses. Every respondent will offer media rich responses. These responses are visible in the dashboard. You can download the files for further evaluation. You can listen to the audio files and decipher customer sentiments, requirements and grievances. This makes it easier for the customer support team to attend to every user base using a personalized approach.

Survey templates are compatible with Android and iPhone

Clients can be confident that Merren’s customer feedback platform is compatible across devices including the iOS platform. While the survey gets deployed, your customers will view the notification just the way they get notification on their WhatsApp and Facebook messenger icons. All you have to do is curate your own customized surveys with answer options and get ready to collect responses just the way you planned.

Our user-friendly interface needs no coding experience. This makes your survey creation experience even better. Merren is a valuable tool for the new age marketers. 

Conclusion

Create your own custom made feedback templates using the positive impact of AI. Capture unstructured data with structured workflows and systems. Using Merren, you can get very high survey responses over traditional methods of feedback collection. This is an added advantage when businesses rely on respondent insight for critical business decisions. You can get every feedback data and survey results on the Merren CX dashboard. Opt for a 14 day free trial and check out the use of AI for your CX needs. You can also check the pricing plans here to suit your requirements.