Using chatbot surveys for employee feedback and engagement.

Table of Contents

Add a header to begin generating the table of contents

Employee feedback is crucial for any organization’s success. It plays a significant role in keeping employees engaged, motivated, and satisfied. However, traditional surveys can be time-consuming and tedious bringing low response rates and inaccurate data. Enter chatbot surveys – an innovative way to collect employee feedback and engagement data in real-time. In this blog, we will explore the benefits of using chatbot surveys for employee experience (EX). We’ll cover topics on how this facility improves EX, leveraging AI for real-time survey responses and incorporating NPS into chatbot surveys. We’ll also discuss the benefits of chatbot surveys for employee engagement such as improved response rates, automated response collection, personalized CX, and increased transparency.

What are Chatbot Surveys?

Chatbot surveys is a method of collecting customer feedback via bots. These bots can be placed on websites, inside phone applications or can be routed via messenger applications. Here are some of the 4 best benefits of creating surveys for chatbots:

1. Create conversational question templates:

People like talking to a responsive chat bot. A chat bot offers a conversational tone of getting customer feedback. This encourages people to interact even more with a bot. Respondents can share candid responses. and interact with a bot- either on the website or inside phone applications.

2. Use Facebook and WhatsApp messenger bots:

WhatsApp messenger and Facebook apps exchange millions of conversations on a daily basis. CX professionals can re-route bot based customer feedback via these messenger apps. The biggest benefit is receiving a higher response rate over any traditional platform of surveys. Want to learn how to create your own messenger based feedback template? Create your own Facebook feedback template here in a few clicks. Here is also a step by step guide on how to use this robust WhatsApp survey tool.

3. View every data analytics on the CX dashboard:

A bot can collect a large amount of customer data. This goes beyond texts. People can share multimedia based feedback– audio, video, photos, links- you name it. Using the powerful capabilities of artificial intelligence, marketers can leverage this benefit and gather real time consumer data. Collect all responses over the Merren CX dashboard and map every insight over days, weeks and months.

4.Use pre-designed survey questions and customize employee feedback

Merren offers 200 pre-designed question templates to choose from. You can customize this template as per employee feedback and engagement goals. After you sign up for free, you can create a custom made question format from scratch. You share the questionnaire across various survey channels– AMP emails, web chat bot, messenger apps of WhatsApp and Facebook messenger.

How Can Chatbot Surveys Improve Employee Feedback?

Chatbot surveys, which use natural language processing to understand and respond to employee feedback. They can be used for various surveys, including pulse and engagement surveys. Chat bot surveys help organizations make data-driven decisions and improve employee feedback.

Creating engaging feedback questions

Engage your employees by creating conversational feedback protocols. With increased response rates, customizable templates, you’ll gain valuable insights to make data-driven decisions. Don’t let traditional surveys cause survey fatigue; switch to advanced conversational logic for actionable data.

Leveraging AI for real-time survey responses

By leveraging AI, businesses can personalize their surveys, get real-time responses, and analyze data to identify key trends. Integrating chatbot surveys with other HR tools also helps companies make more informed decisions. Merren also has the facility of capturing real time data where clients can apply segregation filters, download the data and view it as per metrics.

Getting qualitative data via chatbot surveys

Integrating metrics such as Net promoter score (NPS) into chatbot surveys brings specific responses and actionable insights for smarter decisions. Metrics should also include open-ended questions to solicit candid conversations from employees. A mix of different question types will be a good idea to collect varied responses. This can save time and reduce HR workload while delivering personalized responses. Seamlessly integrate with other HR tools to optimize the survey experience.

4 Benefits of Chatbot Surveys for Employee Engagement

Surveying employees through chatbots is a game-changer. This allows convenient, personalized, and anonymous customer response collection that saves time and resources.

1. Improved survey response rates

With the help of automated surveys, businesses can achieve improved survey response rates. By providing convenience and personalized experiences for employees, chatbots ensure accurate data collection. This results in better business insights and development of upgraded marketing strategies.

2. Automated feedback collection

Removing manual handling from every response collection process is often a good idea. Automating the process revolutionizes employee engagement surveys. Instant, tailored follow-up questions lead to accurate responses while analyzing data provides valuable business insights for improving organizational effectiveness.

3. Personalized survey experience

Chatbot surveys provide a personalized survey experience for employees, increasing response rates. With instant feedback, chatbots tailor survey questions based on an employee’s role or department. Let your dashboard collect appropriate insights that can elevate your overall organisational performance.

4. Increased Transparency

Improved transparency is one of the biggest advantages of using survey bots in the workplace. Employees can give honest feedback anonymously and without fear of bias. Overall, chatbot surveys are an effective way to improve employee engagement and job satisfaction.

AI Chatbot Platforms for Survey Creation and Analysis

AI chatbot platforms streamline the survey creation process while saving resources. These chatbots can be customized to fit unique needs and provide real-time data analysis. Moreover, they offer conversational surveys that are enjoyable for employees and can increase engagement with the company.

Analyzing insights and metrics with AI dashboards

Streamline your survey creation process with AI chatbots. Use advanced conversational logic and customizable chat bot personas for a more engaging survey experience. Analyze survey data with natural language processing on AI chatbot dashboards for actionable insights. Merren dashboard offers collecting and analyzing real time insights.

Using AI chatbots to identify trends and insights

When there is an opportunity to collect both qualitative and quantitative insights, you invariably get to view the latest trends and insights. The conversational survey experience is personalized with advanced conversational logic and natural language processing.

Integrating chat bot surveys with other apps

Integrating chatbot surveys with communication tools can streamline feedback processes and increase participation. It also offers real-time data analysis to identify trends in employee feedback. One can deploy these CX protocols, integrate with different business intelligence tools and integrations.

The Future of Chatbot Surveys for Employee Feedback and Engagement

Conversational feedback platforms perform better. They are not intimidating and bring a high response rate. Even when it comes to collecting employee feedback, indulge in faster mediums if you are looking for a superfast response rate. These surveys are highly accessible and offer real-time data analysis, providing valuable insights into customer feedback and satisfaction.

The robust tool for HR and internal management processes

Surveys conducted via chatbot are increasingly popular in HR due to their user-friendliness. They offer personalized feedback collection on various topics such as employee engagement, job satisfaction, and performance. Follow-up questions can be asked for more information.

Better features, more metrics and better integrations

Advanced conversational logic and NLP integration can enhance the effectiveness of conversational surveys. Automated feedback collection increases response rates while providing actionable data. While considering integrations, it should be noted that automating any CX procedure can keep it free of manual intervention. While internally, these features can work seamlessly among departments, business owners can segregate and handle data collection methods better.

Creating a more human-like interaction

One cannot forget that conversational surveys can do wonders- it works well for customers and internal employees as well. There are pre existing survey templates you can use even among your company and salesforce. Survey chatbots can offer human-like feedback surveys which can bring bias-free insights to the dashboard. When talking of user experience, it is important to keep seamless procedures not just for customer experience management, but also for employee feedback management procedures.

Conclusion

Chatbot surveys bring a new dimension to the process of employee feedback and engagement. They streamline the process, conduct live chat, reduce response times, increase transparency, and personalize the survey experience for employees. Even when it comes to improving customer service inside organisations, one can use and understand every new technology before deploying it among your user base. Organisations can also customize and build your own chatbot, customize it as per certain specifications and deploy for serious market research.

Merren offers a special AI Survey Builder that can instantly build you a customized questionnaire. You can demo test it and immediately launch it via platforms of WhatsApp messenger, Facebook messenger, SMS/RCS.